My wife and I booked the ocean villas for a night as it was conveniently located near the airport and we only needed to stay a night before we departed Cairo! When we arrived at 1am for Aswan to check in to the hotel, surprisingly, we were asked to provide a marriage certificate. This was very surprising as I’ve never heard of a request such as this, and we had already been through Cairo earlier, staying at a different hotel. I explained that I don’t have a copy of our marriage certificate and because it was 1am in the morning, there was no way I could get something until tomorrow. The concierge proceeded to tell me that we would not be able to stay at the hotel and would need to find another hotel! Absolutely ridiculous! It’s 1am in the morning- where would we go to find a hotel. He then proceeded to show me that it is mentioned on their website- it took him 5 minutes to find this, tucked away in the crevice of their website. Absolutely shambolic hotel with such a strange rule! If you are very strict about these rules, you should make sure that it is within the description of your hotel and you shouldn’t have to spend 5 minutes to find this tucked away under a separate tab. He finally agreed to let us stay, if I booked a room- but not any type of room- they only had a “family king suite” available- ofcourse it was the most expensive room. About the hotel- rooms are basic- my AC did not work, but after all the arguing and delays of getting our room, I couldn’t be asked to get the technician to come out at 2am to fix the AC. My wife was absolutely bewildered and shocked about everything and hardly slept a wink- we haven’t slept separately in 10 years I would certainly avoid this hotel
滿意
42 評價