波多黎各公寓

我們去過波多黎各幾次,這是我們迄今爲止住過的最好的酒店。我們的房間(207)非常寬敞乾淨。我們通過Jet2假期預訂,我們驚喜地發現我們有一輛私人出租車等待我們從機場轉移到酒店。顯然,這是由於酒店的位置,一旦他們把你摔了下來,你的標準教練就很難轉身。游泳池區很棒,救生員總是在打掃區域。他爲自己的工作感到驕傲。前台接待人員也很棒,下午在那裏工作的紳士總是開心微笑。總的來說我們度過了一個很棒的假期,以後會毫不猶豫再次預訂這家酒店。天氣非常棒,我們住了5晚。

Once again this Riu hotel justifies its rating as one of the best. We like the RIU formula for their hotels but it all started with this particular hotel and time after time it does not disappoint. Set into the cliff face above Amadores beach it provides spectacular sea views in all rooms but also, when conditions are right, there are fantastic sunsets over Mont Teide on the adjoining island of Tenerife. Try to be on the outside restaurant terrace at sunset with your camera at the ready. Food in the restaurants is excellent and plentiful whichever one you choose but be smartish to get your booking in for the Kai Fusion restaurant as v popular. Rooms are clean and well maintained as always and staff are friendly and always willing to go the extra mile. We will be back.

Okay here goes ….Just back from Eden (post Servitor takeover) And the following is my opinion. Been a regular here for 20 years and almost every year we have seen improvement after improvement in the amenities and standards (Always said the Eden should be 4 star) However Servitor and TUI have combined to change my view Food No theme nights so it is quite repetitive (still fair choice) They must have over ordered the peppercorn sauce as it was out every lunch and dinner,One night they had roast beef and spouts but no potatoes of any description (except chips) Also very little food labels so guests had to ask the kitchen staff repeatedly what was the dishes who some of the kitchen staff didn’t even know ( or understand the question) On one occasion someone asked what is that? Only for a member of the bar staff had to stick a ladel into the pot before they could answer the question .We ended up eating out a few nights and that I can tell you is the first time we have done so staying at the Eden. We ask the TUI rep about the food labels who promised to investigate but was a waste of time as TUi rep failed get back to us Staff Miguel at breakfast was very welcoming as usual and is a credit to his dad and the hotel However quite clearly Katie looked like she didn’t want to be there and had no interest or interaction with the guests amd even roped the entertainer guy into some dining room chores at lunch time! this was more evident when Miguel was on rest day when Katie just watched the other girl ( no mame badge ) do all the grafting. Michel was also great with the guests but doesn’t seem to put in the hours like he used to (good for him) But in his absence the standards slip massively (tables from previous diners/ drinkers left uncleared ect) its not clear if anyone in charge in his absence? The two young lads hadnt a clue on how to make up drinks and insisted we take plastic cups (self service) into dinning area for evening meal..I pointed out I wanted glass and one of the lads then pushed the plastic cups towards me ( I eventually won that battle) This was also reported to Tui rep who again promised to investigate and to provide feedback .TUI rep not interested (Never felt the need to go to a rep in my life before) Lifeguard reprimanded kids for taking crockery poolside ( quite rightly) but turns blind eye to Scandinavian folk taking beer glasses and wine glasses to poolside! Entertainer our 8th night we were asked if we had just arrived! Despite taking part in the quiz every night .Only show football on the screens when it was Scandinavian England teams involved .Got told to go to Europa Centre to watch Scotland Entertainment was okay but all the singing acts always seem to feel obligated to finish the axta with abba songs! Despite having an Abba night! even Chris Mooney .One can only have so much of Abba. Finding it hard to be critical as I find it sad to right anything negative about the Eden however in my opinion this H

This was our fourth visit to marina suites. We were celebrating our 40th wedding anniversary with a ten day visit. On the fourth night we discovered cockroaches in our bedroom. We informed hotel staff of the situation and we asked to be moved. We were told no other room’s available due to lack of cleaners though Tui were told hotel full, blatant lie. We were told they would have to fumigate our room, I am a chronic asthma sufferer health and safety guidelines recommend not to return under 72 hours, the hotel told us we could return after a few hours. Cockroaches in themselves can trigger asthma. Who would take this risk of a hospital admission or worse. Who would end up paying hospital costs should an attack happen not only to me but any other guests? Staff didn’t understand what asthma was. We wasted our fifth day waiting for help but non came from hotel staff or Tui. The hotel staff couldn’t care less about our situation we still had five days holiday left and were left with no other option but to fly home at our own cost. We had hired a scooter as I’m on crutches so we lost 5 days money on that as well as flights and taxi to the airport. All of this was not our fault, regardless of my asthma it is not recommended for guests to return less than 72 hours due to chemicals used. The hotel lied to Tui saying they couldn’t move us to another room as it was full this is a large hotel and we’ve seen it nearly full this was nowhere near loads of empty sun beds and people around, my husband was told we couldn’t move to lack of cleaners. If you are looking to book take extra money to fly home early as they take your money but couldn’t care less about you if this happens be warned.