MMaryna VolovykVery disappointed with the booking service!
The reception hours are extremely limited and don’t even match the ones listed on trip.com! It was very difficult to arrange a late check-in. I had to validate my card (make a payment) through a suspicious-looking website. I had to message them constantly to ask what to do next and whether everything was okay, as they sent no confirmation or updates whatsoever. Eventually, after I contacted them again, they said the validation had failed—even though the money had already been taken from my card. This was on the morning of the check-in day, and I could have ended up on the street! I tried to call, but they didn’t answer—the phone only works Wednesday to Saturday, for just 2 hours a day! Do they really think this is customer service?!
The hotel itself and the room were cozy and pleasant.
In the morning, I went to breakfast, only to be told it was not included in my booking—again, not what was stated on trip.com. Reception took a long time to check things, but I’m thankful they let me eat for free in the end. The breakfast was very poor: no omelets, no sausages, and the only vegetables were a few wilted slices of tomato.
Please align your actual booking process and conditions with what’s listed on Trip.com! I’d also suggest adding to the hotel description that this is primarily a hotel for elderly guests, just to give a more accurate impression.
NOT RECOMMENDED!
YYassarkazmiVery clean hotel. Great service from the staff. Very good seating area and facilities. There is no air conditioning in the rooms though and too noisy when you open the window due to the location.