法國大東部大區設有早餐的酒店

AVOID AT ALL COSTS as this hotel is not worth the money or trust from its guests. I stayed at Le Grand Hôtel Strasbourg from October 5–6, 2025 (Room 317). What happened that night was unacceptable for any hotel, let alone a three-star one. At around 2:00 a.m., I was abruptly awakened by loud knocking. The man outside refused to identify himself, only saying, “You called for something; I’m bringing it to you”. I hadn’t requested anything. He refused to give his name, and I couldn’t confirm who he was with no peephole. He then asked, “Are you a Chinese man in Room 317?” I am a Chinese woman travelling alone. When I said no, he replied, “Oh, maybe you exchanged rooms, or maybe someone made a joke” and left. I tried to call reception using the bedside phone, but it was broken. I then used my mobile to call the number on Google Maps; the same man answered, confirming only then that he was a hotel employee. He said a “Chinese man” had called asking for help, said he was in 317, and asked the receptionist to come because he had disabilities. Instead of verifying this request (which in the end turned to be from a guest in ibis hotel), receptionist simply checked the hotel system, read my full name aloud, assumed it was correct because it “looked Chinese”, and came knocking at 2 am. When I asked whether he confirmed the caller’s name, he said, “We don’t usually ask the names of our guests”. He also refused to tell me his own name. Only the next morning did the manager say his name was “Francis”. When I asked for his surname, she replied, “That’s the name he goes by here”. This entire event shows serious failures in safety, professionalism, and privacy: -No night security protocol; staff knock on guests’ doors at 2 a.m. without verification. -Broken in-room phone and no peephole reflect clear safety risks. -The employee failed to confirm the caller’s identity. -He accessed and disclosed my full name aloud, a privacy violation. -His assumption that a Chinese name equals a Chinese man reveals racial and gender discrimination. -He tried to distribute the responsibility to me, someone woken up BY him, instead of apologizing. GOOD NEWS: The manager’s vague answer about his identity shows the hotel's good protection of personal privacy. It's just the privacy had nothing to do with its guests. Because of this, I spent the night feeling unsafe and could not sleep until 4 a.m. I have neurasthenia, and being awakened like this caused serious distress. The next morning, the reception manager admitted that proper protocol requires checking a guest’s name before approaching their room — meaning this employee ignored standard procedure entirely. She kept repeating, “this is the first time this has ever happened to us”. This statement once again showed the amazing corporate culture of this hotel: distributing their responsibility onto innocent guest. She tried to make the incident seem as an isolated case rather than a systemic issue. But if their training were truly professionally standardised, such a mistake could never have happened. The whole thing WAS a systemic problem: poor staff training, lack of supervision, and disregard for privacy and guest safety. The hotel was unable to distinguish between internal and external calls, meaning they can’t verify where a call comes from. If the man at my door had not been an employee, I would have had no way to protect myself. Guests deserve safety, transparency, and respect — not fear, negligence, and discrimination. Until this hotel takes responsibility and implements real safety measures, there will still be danger of another guest being disturbed at 2 am, there will still be invasion of privacy by its staff, and there will still be chances of wasting your money only to get no rest over night and mental distress.

房間大，乾淨。設備齊全，廚房裡廚具齊全，GAS爐，在7樓頂層，有個大露台，可以露餐，看風景。位置在市中心，景點多在15分鐘步行範圍內，5分鐘步行可到大超市。房東很熱情，準時來接我們入住，有車庫。就是備用被子沒有多。

中央車站步行約15分鐘到達，必到著名的聖特拉斯堡大教堂步行十多分鐘，小法國等必到景點全部可步行到達，房間潔淨，風扇、微波爐、煮食爐、雪櫃和餐具齊備，相當貼心，下次再遊聖特拉斯堡也會再訂這𥚃。

酒店位於蘭斯火車站旁邊,交通便利,但到達它比預期的更具挑戰性。你需要通過一個不容易找到的特定平台出口離開車站,因爲幾乎沒有路標。我們走錯了出口,這增加了我們步行到酒店15分鐘。 到達後,我們對接待感到非常驚訝,或者說,缺乏傳統的接待。它只包括一個帶有一台電腦的小咖啡桌,其中一名工作人員管理入住和退房,同時不斷來回跑來協助客人。最初,我認爲這只是一個二級車站,其他地方也有一個更正式的接待區,但事實並非如此。我不明白一個工作人員怎麼能用如此有限的資源來處理所有客人,特別是在繁忙時期,我懷疑在高峯時段很容易變得混亂。 房間本身很小,早餐不包括在房價中。然而,酒店有一個有趣的報價:如果我們在入住期間選擇不提供客房服務,他們提供了兩杯免費的香檳。我們對這種安排感到滿意,因爲我們通常更喜歡在短暫停留期間沒有人進入我們的房間。我們確實在晚餐後在酒吧享用了兩杯香檳,這是一個很好的接觸。 也就是說,沒有含早餐,該地區可能有更好的價值選擇。也值得注意的是,在酒店附近找到早餐的地方並不容易,步行5-minute範圍內的選擇有限。

連續住了幾晚，看着它的評分從3.9升到4。確實，公寓與一般酒店不同，當然4星際的德國城際酒店現在也不搞衞生了，價格還高，房間還小，所以衹要不是期望高的還是很接受的。

由於計劃有變，無法前往蘭斯，因此儘管預訂了不可取消的預訂，但仍想嘗試透過 Trip.com 取消。最後，很遺憾這不可能實現，因為相關方不願意配合，所以最後我不得不重新安排我的日程，以避免損失 200 美元。  我們到達時，前台的先生很友好，熱情。他建議我們使用帶有坡道的入口來運送行李，而不是使用更顯眼的旋轉門。  房間在 6 樓，還不錯。就價格而言我希望有更多的空間。放置電視的牆壁上有一個奇怪的架子，橫跨多面牆壁，非常煩人而且很危險，因為它距離地面約 1.5 公尺高。我的肩膀撞到了幾次，所以這確實很危險，如果不是故意的話應該移除。  房間的其他裝飾都採用現代而簡約的方式。木地板和素色牆磚使房間看起來乾淨整潔。  牆壁和天花板上的 LED 照明燈帶分散了注意力，最好將其拆除。平面電視的眩光和反射讓觀看電視變得十分困難。  最低限度的便利設施和早餐不包括在內。淋浴水壓不強，所以我花的時間比平常更長。 總而言之，我認為就體驗和家具而言，這裡的價格會便宜 20% 到 30%。

开在市中心的一家很新的酒店，去哪裡都很方便。整体装修很摩登，房间虽然不大，但用品的选材品质都特別好，特别是床具，是最近用得最舒服的一家，晚上睡得很好。 早餐是自助的，东西选择不算特別多但基本品类都涵盖，且口味做得很不錯。 服务很贴心友善。 性价比很高！

位置是主要漁獲物 - 7分鐘車程到機場,1分鐘步行到法國/瑞士邊境。巴士站就在酒店前面,電車站只有4分鐘路程。公寓還可以,只是基本。酒店有點舊,但維護得很好,但可以使用一些裝修,特別是地毯。當我走進房間時,我感覺到一種有趣的氣味(我認爲是地毯上的)。服務很棒,工作人員總是微笑着照顧你。有一個私人游泳池。房間裏有一個小廚房,裏面有一些必需品(冰箱,水壺,鍋,盤子,微波爐,餐具,感應和共用),雖然我沒有使用它們。房間很寬敞,但淋浴室很小。清潔可以做得更好-在地板上發現一些頭髮絲,椅子上灰塵/污漬,後門/陽台上的障礙物。喜歡主門總是鎖着,給你一個密碼從外面解鎖,感覺安全。前台24小時有人。物業正對面有餐廳,第一天晚上在那裏吃了晚飯,還不錯,價格合理。街下邊的咖啡館、商店、餐館步行約3/4分鐘。前台小姐姐協助我訂了出租車去機場。小廚房新手巾和海綿 總體來說還不錯,價格合理。

位置好，過了橋就是聖母大教堂。不過自駕的話，酒店附近衹有特許車輛才能進入。 在歷史建築上改建，外露木建築很有特色，體驗不錯，雖然沒有電梯，有職員主動幫忙拿行李上樓。 斯特拉斯堡路邊停車很貴，3.5歐一小時；酒店停車場30歐一天；酒店介紹了附近的停車場，停了約16小時，16歐。

這家旅館很特別──床位分佈在兩層樓的同一間房間裡，營造出安靜的環境。地理位置也十分理想，距離斯特拉斯堡的景點和巴士站都只有幾步之遙。衛浴寬敞乾淨，男女分開。旅舍裡還有個酒吧，可以在那裡等候辦理入住或退房。工作人員非常熱情周到——我退房當天早上熱水供應不足，沒辦法洗澡。下午問題解決後，他們給了我一張熱水卡，我很快就能洗澡了。我強烈推薦這家旅舍。