發佈於2024年6月24日
訪客
Couple with dog.
For two nights we didn't have hot water. We rang reception an spoke to the duty manager - the second time...He told us it was because there was a coach load of people staying who had all taken a shower/bath at the same time on their return, and we would have to wait until it heated up again. That didn't allow for the lack of pressure - a trickle! In the end we gave up - no shower/bath. However, the duty manager assured us that the manager would find us the next morning.... this never happened, On the Saturday night the same thing happened. The excuse given by the receptionist for the manager not having found us that morning was there was a wedding and all managers were needed - they didn't start their shift until 11am. The duty manager couldn't speak to us as he was working at the wedding - Saturday night - but Leanne assured us that she had noted our complaint and that she had written up notes, and our inconvenience (now not having hot water for two nights of a three night stay) would be reflected in our invoice on checking out. This wasn't the point. The stay was supposed to be a relaxing, super special treat, not able to have a shower or a bath at night was NOT okay! She assured us that on the third night the 'tour' party and 'wedding party' would have left. So we would have hot water. Which we did.
On checking out the receptionist had no idea about our complaint, and therefore couldn't help us.
We are in the process of writing a compliant, and a review. The staff and hotel did not let you down - the management did!
I have a video of the water pressure.
On another point, the hotel is described as dog friendly. This might be the case. You can bring your dog for a fee of £25 a night, however, on check in we were told we had to eat in the bar area or outside. Luckily the weather was okay. However, we felt like second class citizens! Not only that but the bar area has no tables at which anyone could eat a meal - the tables are all low and only fit for snacks!
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每晚最低價格:TWD4,811
發佈於2024年9月29日
Stacey
Took myself away for the weekend. the location of this hotel was perfect for me to decide where I could go for the day. There's a lot to do in the area, from bowling with an arcade, soft play for children, and cinema. A good selection of places for food and drinks. The train station isn't too far away and opens up a lot more places. The staff at the hotel are very friendly and helpful. They give recommendations and help direct to whatever you need / want. The staff also on arrival ask I'd you have a preferred floor. Stayed here 3 times. I would definitely recommend and stay again if needed to.
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每晚最低價格:TWD1,936
發佈於2025年8月3日
訪客
這家飯店環境優美,地理位置優越,離埃文河畔斯特拉特福非常近。唯一的不足之處是用餐時間。早餐供應需要更好的管理,或需要一位餐廳經理。早餐經常供應不足,客人必須不斷詢問缺少的物品。
其次,婚禮派對/賓客需要經過一間早餐室才能到達婚禮儀式室。當賓客被引導到早餐室時,飯店客人還在吃早餐。這個房間應該分開,讓飯店客人有充足的空間和時間享用早餐。我們搬到了酒吧區,但情況更糟,因為人們在上午11點之前就蜂擁而至喝酒!
如果酒吧要營業,那就把婚禮賓客引導到一個區域,而不是打擾飯店的賓客。我們感到非常不舒服,感覺像是在打擾他們。
我想說的另一點是,播報婚禮訊息的女士應該對工作人員更有禮貌。我聽到有人突然命令我挪動一件物品……這太粗魯了,讓人無法接受,尤其是在客人或任何人面前,更別提讓相關工作人員感到尷尬了。
所有員工都很友善,我只是覺得他們需要一些訓練或指導,才能更好地管理一個井然有序的早餐室。晚餐很棒,只是有時有點混亂和緩慢。需要更細心。
水療中心和泳池都很棒。
總而言之,我們度過了一段非常美好的時光,我們的房間也非常棒!
我一定會再來的……只是需要再僱用一些員工,如果需要的話,可以考慮季節性的。
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每晚最低價格:TWD2,471
發佈於2025年12月29日
訪客
The hotel is in a great area of the countryside of Warwickshire. When you arrive the bar/food service next door is currently having maintenance issues so it is not currently open. When we arrived, the service was amazing:kind, friendly and approachable. On arrival to our room, the room (21) was a big size. The double bed was huge and double beds were available to our 2 children - even with our luggage scattered around the room, there was still plenty of room for the children to run around and play. My fiancé said the room was quiet warm but I liked the temperature of the room and found it pleasant - not too warm or cold and was very comfortable.
The only amenities we would have benefited from as a family, was a fridge because our youngest needs dairy free milk for the night. However, I appreciate this is a luxury within hotels so it wasn't a factor to complain about.
The beds were comfy. Breakfast in the morning - running from 7am-10am (we arrived at 9am) was a little disappointing. There wasn't much choice and a lot of items we had to wait for between 10-15 mins - and without saying anything to very absent kitchen/buffet staff, it wasn't topped up. I made do with what was left but I didn't end up having any toast (no bread), no bacon and no eggs. Not worth the £12.99 price tag. I have seen this mentioned in other reviews but breakfast area was conservatory-esque and quite cold. As mentioned previously, customer service was great and this was upheld at checkout. No close local amenities, evening restaurant, local shop etc but overall, a lovely stay.
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每晚最低價格:TWD2,311
發佈於2024年1月19日
The.snacking.gypsyI had an absolutely delightful stay here. The rooms were spotless, provided in the rooms were coffee machines, bath robes, room slippers, hair dryers. There were basic toiletries and you could ask for vanity kits or shaving kits as well.
The in room dining menu is priced very well but it is not all day, so do check with the reception.
There is so much to do around the property and there’s ample parking available as well.
The indoor pool is heated and can be used till 8PM. Breakfast is from 7-10AM and is a lovely spread.
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每晚最低價格:TWD2,302
發佈於2024年5月16日
ds999
arrived around 3pm and checked in at the bar as instructed I received a warm welcome and even had my case carried up the stairs (no lift). I was given room 3, a single which was more than adequate with large single bed (very comfy) separate bath tub and wc plus t & coffee- I was pleasantly surprised. The wall mounted tv worked efficiently, there was sufficient storage and hanging space for my two night needs & the t and milks were topped up as requested. brekky was adequate and I enjoyed my stay. The ten am check out was a bit of a problem on the second morning as my train wasn’t until noon (less than 5 minutes walk to the station). the bus to Stratford, Warwick and Coventry goes from round the corner and the town is 7 - 10 minutes walk across the river bridge and past the pump room. plenty of dining options. good value for money but more a boarding house than hotel. I would return
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每晚最低價格:TWD1,254
發佈於2026年7月21日|雙床房
匿名用戶
很高興在這家酒店預訂,過來看RSC需要一個地方過夜,位置再好不過了,就在公園對面。
房間很漂亮,有你需要的一切,浴缸,肥皂,熨斗,燒水壺來煮咖啡/茶,吹風機。它沒有空調,但我和我的助手狗只用風扇很好。(我想知道在冬天?)但它確實有毛巾溫暖的架子把毛巾和小洗的衣服幹。
入住和退房都非常容易,他們一直保管着我們的行李,直到我們今晚離開,所以我對此非常感激。
我唯一要給房間增加的就是衛生間的鏡子照明更好,因爲我真的可以看到我在做什麼🤣
也許在酒吧裏有一個更好的系統,因爲它有點慢...
但是食物很好吃,可以快速咬一口。
大家都很好,我肯定會回來🙌🏾
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每晚最低價格:TWD3,674
發佈於2026年7月26日|單人房
訪客下午5點左右到酒店,前台沒人,我去餐廳,一位年輕的紳士說可以幫我辦理入住,一開始他找不到我的預訂,因爲我通過TRIPS.COM做了,他最終找到了我去我的房間。房間有空調,效果很好。我睡了一個好覺。早上我去餐廳吃早餐,要求吃素選擇。他問我是否要吃素香腸,如果需要,要多少。我點了兩個,還要求他幫我帶的燕麥牛奶。然後我去櫃檯拿其他素食(菇,西紅柿,烤豆子,哈希棕色)和吐司。我吃了一頓豐盛的早餐,咖啡和橙汁。
沒有信用卡塊,退房只是我出口的一滴卡片。
會推薦這家酒店給任何人。乾淨,功能齊全。
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每晚最低價格:TWD1,842
發佈於2024年1月19日
Teron
物有所值的好飯店。非常適合近距離工作。擁有您所需的所有便利設施。
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每晚最低價格:TWD1,325
發佈於2024年7月9日
Dawnie
位於斯特拉特福鄉村的一座美麗的木樑建築內。房間很暗但很寬敞。我們住的家庭房有一張雙人床和兩張單人床。房價含早餐。沒有菜單,但服務員說有任何英式早餐組合都很棒。我吃了兩個煮蛋。唯一的問題是缺乏關於前往酒店的常規路線的溝通,因為道路施工導致酒店關閉。在陌生的城鎮中,沒有電子郵件或電話告訴我們如何到達酒店,只能依靠單行道系統,這讓我們非常緊張,而且比預定時間晚了 1.5 個小時才到達。如果飯店透過預訂時提供的座機聯絡trip.com並解釋有關道路施工的情況,我就能得到警告,那麼這個問題就可以解決了。
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每晚最低價格:TWD2,946