酒店新穎,泳池都好靚,沙灘的沙幼細,沒有太多石頭及貝殼碎,但入住的2天都較大浪掛起紅旗,不適合下海。原本訂了family room,包含2張單人床及1張大床,中間設有木板掛了1部電視(只有大床那邊可以用),左右留空沒有趟門,最重要是只有1個浴室連廁所,雖然乾濕分離但全是半透明玻璃門,總之整體設計很不合理,訂房時官網上的資料也未有說明只有一個洗手間,供4人使用的房內完全沒有私人空間。上房發現上述情況後走去前台反應,只表示房型是這樣,且入住客滿未能給我換房,最終溝通後答應第二晚可以幫我換成2間普通雙人房。除了原來房型問題外,其他設施如地下停車場、pool side bar等設施都不錯的。
Unfair and Poorly Managed Breakfast Seating Experience
I had a very unpleasant experience during breakfast at this hotel. I arrived at the restaurant at 7:30 AM, but there were no staff members present to guide or seat guests. The lack of basic organization created confusion for everyone.
I saw an available table with no sign or indication that it was reserved, so I assumed it was open. After I got my food and was about to sit down, a female staff member suddenly rushed over to stop me and told me the seat was reserved. This was both embarrassing and frustrating, especially since there was no sign placed on the table to indicate any reservation.
To make things worse, about 10 minutes later, another guest arrived and was allowed to sit at that same “reserved” table — even though they were not the original reserved guests. This clearly showed that the table was not truly reserved, but rather that the hotel was trying to push early guests like us to sit at less convenient tables further from the buffet.
This practice completely goes against the principles of a buffet and the idea of first-come, first-served. It felt unfair that early-arriving guests were treated poorly while later arrivals were given better seating.
We spoke with the supervisor, and they admitted that it was indeed a mistake on their part. However, the damage was already done, and the experience left us feeling disrespected and unwelcome.
This hotel seriously needs to improve how it manages breakfast seating and treat all guests — regardless of arrival time or group size — with fairness and courtesy.
AAnna Victoria G酒店地理位置优越,拥有设施完善的海滩休闲区。酒店环境维护良好,设施不断完善。房间宽敞舒适,室外淋浴令人印象深刻😁。您可以在私密的露台上放松身心,享受宁静时光。我们尤其喜欢海滩早餐,种类丰富。酒店提供海滩度假所需的一切用品,包括毛巾和烘干机。员工非常热情周到。房间清洁略显不足——他们几乎从不彻底清洁。他们会倒垃圾、更换床单和毛巾,但浴室和地板的清洁却十分粗糙。总的来说,我们很喜欢这家酒店,并推荐给大家!
AAdam AshraffA very good hotel to stay in Alor Setar. This is my 3rd time stayed when i have any official event here. The services such simple butler (sending bags to room) was soo good. We went during Merdeka, then the i house restaurant got promo. The food were good, delicious. Can repeat again.