Ratings for all except service based on website. rating on SERVICE based on experience
for reasons entirely out of my control, I had to cancel my stay 24hrs beforehand. I called to let them know. I advised I had to cancel and the reply was (word for word)
” ok , that's still chargeable”. NO ' I'm sorry to hear that' NO ”maybe we can find another date so you don't lose your money”... no ' we can't refund you but do you want a credit on account'.
if I'd have phoned 12 hours earlier my money would have been refunded or I could have amended my booking.
the blame was put on TRIP as I was told ' you booked through them and they wont help you.
So I'll be avoiding this place when I go up for my trip, and I'd advise others to avoid places with staff as uninterested as here.
The location of the hotel is not the most accessible especially if you do not drive, we were lucky to get a taxi to the train station. The hotel is located in a heritage building so there are no lifts, it is recommended to travel light. What we enjoyed most is our time at the lounge as it is relaxing in front of the fireplace. The balcony rooms also come with a great view of the charming town.
訪訪客
Ratings for all except service based on website. rating on SERVICE based on experience
for reasons entirely out of my control, I had to cancel my stay 24hrs beforehand. I called to let them know. I advised I had to cancel and the reply was (word for word)
” ok , that's still chargeable”. NO ' I'm sorry to hear that' NO ”maybe we can find another date so you don't lose your money”... no ' we can't refund you but do you want a credit on account'.
if I'd have phoned 12 hours earlier my money would have been refunded or I could have amended my booking.
the blame was put on TRIP as I was told ' you booked through them and they wont help you.
So I'll be avoiding this place when I go up for my trip, and I'd advise others to avoid places with staff as uninterested as here.
訪訪客The resort is absolutely beautiful . We stayed in a 2 bedroom lodge , The accommodation is very clean and fully equipped . Staff is very attentive . I can contact them thru the WhatsApp and they will respond right away . We had such a beautiful time . Thank you so much and we will come again !
訪訪客We enjoyed our stayed as a family but the service and food in the buffet style restaurant at night was very poor as food was cold and we were finished eating before we received our drinks. We eventually managed to speak to a manager about it. However, we have stayed before and ate in other restaurants and they were good. Upgrades to winter garden bar were nice but again service for drinks very slow. Overall a 6.5/10 stay.
Mm1nm1eThe location of the hotel is not the most accessible especially if you do not drive, we were lucky to get a taxi to the train station. The hotel is located in a heritage building so there are no lifts, it is recommended to travel light. What we enjoyed most is our time at the lounge as it is relaxing in front of the fireplace. The balcony rooms also come with a great view of the charming town.