Apart from front desk receptionist who never smiled, greeted or said anything that might make travellers/ customers feel welcome, other staff were helpful and friendly. However, as the first person travellers encounter and deal with inside the hotel, after helpful bellboy taking our cases as we approached the front door, and doorman greeting us, this young lady could use a’refresher’ in PR / customer service and basic politeness!
The hotel was renovated in 2023 but the carpet in our room could use a thorough steam cleaning, in fact the attractive decor and overall impression are undercut by a badly stained carpet, something vacuuming cannot remedy.
Both my husband and I found the mattress uncomfortable- we like firm but this was hard - ‘like a board! I noted, and did not sleep well, turning frequently from one side to another. Had we stayed longer than two days, we would have asked to move rooms or have a ‘topper’ added.
There were several good restaurants in the neighbourhood as well as a buzzy night market. Centrally located, we were able to access tourist sites easily by tuk tuk.
