Lovely hotel, great location. Room extremely small although clean and bed comfortable. Room was extremely noisy at night due to aircon machines outside our window. Heating good but aircon didn’t seem to work that well. Pleasant and helpful staff.
總評:2.5-3.5之間吧,達不到4星酒店的標準
total all 2.5 star ~ 3.5 star
服務:
1.找前台要瓶裝水,永遠都是out of stock,偶爾能有,但是經常沒有,且前台(女)還説每個房間每天衹有2個,但是要的時候不能保證,差評
2.餐廳服務挺好,每天都有人帶,甚至小哥還能記住你喜歡吃什麼,5星好評
3.最後一天退房的時候,正在收拾房間,在沒有敲門的情況下,house keeping就開始刷房門要收拾(此時本人正在上廁所,很尷尬)
設施:
1.房間和圖裡相比,實際上非常小,兩個26寸的行李箱是沒辦法展開的,兩個人想在桌子上吃東西另一個人是沒有坐的,空調非常非常吵,勝在這幾天天氣還不錯,睡覺不用開
2.健身房不是24h
環境:
1.地理位置非常好,腿去地鐵站3分鐘,地鐵站有M&S,可以解決喝水吃飯問題
——English version——
Overall: 2.5–3.5 stars at best; definitely not up to 4-star standard.
Service
1. Bottled water at reception was perpetually “out of stock.” On the rare occasions it was available, the female receptionist insisted each room is entitled to only two bottles per day, yet could never guarantee supply. Negative.
2. Restaurant service was excellent—staff escorted us every day and one waiter even remembered our preferences. Five stars.
3. On check-out day, housekeeping opened the door without knocking while I was still inside packing (and on the toilet—extremely awkward).
Facilities
1. The actual room is much smaller than the photos suggest. Two 26-inch suitcases cannot be opened at the same time; if two people want to eat at the desk, one has to stand. The air-conditioner is extremely noisy—luckily the weather was mild so we didn’t need it at night.
2. Gym is not 24 h.
Location
1. Superb—3-minute walk to the tube station which has an M&S, solving both drinking-water and meal needs.
訪訪客My main complaint was only booking for one night. A hotel with stunning views, 1000 amenities and amazing service.
Upon arrival I was greeted with great service provided by the staff, who were all very helpful and friendly throughout the stay. On the ground floor you are greeted with amazing art work leading up to the escalators to reception, as well as a modernly designed lobby with plenty of seating and charging ports, and the restaurant/bar just on the left. The hotel was easy to navigate and had around 6 lifts which came very quickly and dropped us off to our 9th floor stop in around 30 seconds. Wow!
We had booked the King’s Suite for our stay which ended up exceeding our expectations - Stunning views from the window which stretches all across the living room, a record player with records provided - perfect for music lovers such as ourselves. Ironing board, A Dyson air-wrap & hair dryer (for the girls) and very artsy decorations overall which match the atmosphere of Shoreditch/Hoxton area. A cocktail making station & coffee machine with coffee pods as-well. We had also received a “milk delivery” at our door with fresh milk which was so lovely.
Spa access is included in the stay, a lovely heated pool which has stunning led lighted walls and calming frequency noises playing - to further play in to the relaxing atmosphere of the spa. Steam room and Sauna were also placed by the end of the spa which was nice. I loved it so much I woke up extra early the morning of check-out just to enjoy it one last time! And started my morning with a peaceful swim. However some people slowly started gathering around to do the same thing as well from around 9am, So I’d recommend the best time to be right after check-in (3-5pm) as it was completely empty and just refreshed. With all the pool towels reset and floor mopped clean.
And a 24-hour gym which I would definitely recommend to go to at night for a late night session, as it was empty and had stunning views of the city. There was a good amount of equipment - at least one or two of each machine & it was quite spacious too so didn’t feel crowded at all. With gym towels & Water cups provided as-well.
I do have a few very minor, nit-picky complaints, to mention. However I would like to say would not at all regard my overall positive experience of my stay and will to return :
From the Cocktail making station - the shaker was completely sealed shut - although it’s an item that’s airtight sealed and needed pressure to open we had tried EVERYTHING - and with so much effort my partner had cut himself trying to open it , also no strainer was provided so we had quite seedy cocktails.
Another minor issue was our milk frother
machine was not cleaned and was still dirty from the previous user, a small and fixable issue but should be pointed out in case someone’s craving a nice cup of coffee and pours milk into a dirty frothier without their knowledge.
And from the spa - the Sauna inhumanely hot - to a level that the stone floor was unable to step onto without slippers and wood seats unable to be sat on for longer than a second, whilst of course it’s a Sauna - the temperature was unbelievably high, at the max of the thermometer the wall. So was unusable for us.
Overall, The hotel was the best place we could’ve chosen for our couples get away staycation. We had enjoyed ourselves too much we ran out of time to visit the art gallery & bar. Guess we just have to rebook again, with a longer stay of course.