I thought the balcony room had a river view as it was shown in the pictures of the trip.com listing but it wasn't. One of the girls at reception changed me after insisting for quite a bit. The other girl that managed the WhatsApp completely ignored me on multiple occasions. Furthermore, the terrace was dirty and hadn't been cleaned, and my chair leg went through the crack of the terrace and I nearly thought I was gone for a second. Would not repeat my experience here tbh.