查看我們在斯特拉斯堡精選的民宿

查看斯特拉斯堡酒店的住客評價

蘭開斯特東-斯特拉斯堡智選假日套房酒店
4.3/5101 評價
This hotel is modern with a great location but unfortunately we did not have a good experience and will not be returning. For starters, check-in was a mess, There was no one in the lobby so I knocked on the office door to reach someone and the staff member, saying nothing, walked to the desk and sarcastically placed a laminated card with a bell stuck on it (which I had not seen) in front of me in response! We had been sent an email for digital check-in on our day of arrival but when receiving our room key, discovered that the digital check-in had assigned us a first floor room facing another direction rather than the farm-view room we had reserved and paid a premium for. When I complained, another staff member proceeded to argue with me and tell me it was my fault, instead of take responsibility for the mistake. The staff member then told me that I was lucky that it was early enough for her to move me to a farm-view room (that I had already reserved and paid for) and to call one day ahead next time if I wanted a specific room! Fortunately, the room was clean, modern, and comfortable. The bottom of the bath tub however was concave and was not comfortable to stand in while having a shower. This might be a deal breaker for those not steady on their feet. Breakfast was terrible. The hot food was mostly overcooked and dried out, and the staff ominously stood by watching and waiting for the breakfast period to be over. We had to clean our table before sitting down for breakfast as the area was not maintained well. One morning, a staff member dropped a large quantity of plastic silverware on the floor and then, in front of guests, placed the silverware into the holder for customers to use. From the moment we arrived to when we left, we never felt welcome and rarely heard the staff greet or speak to guests at the hotel unless absolutely necessary. This hotel needs people who actually want to be in the hospitality business. We will not be back.
凱隆-施特拉斯柏格蘭開斯特
3.5/537 評價
我們在Sight & Sound看了一場演出後住了1晚。由於一些評論,我很緊張。然而,我對房間和設施感到滿意。牀很舒服,空調效果很好。在這個較舊的,較低的層機構中,微波爐和冰箱受到了讚賞。清潔還可以,但被忽視的東西不值得一提。如果價格比我正常選擇更好,我會再次入住這裏。

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