Definitely not a 4 star hotel.No restaurant facilities only basic breakfast.Basic facilities throughout.The metro trains were in an open topped tunnel 15 metres from our room.(picture 2)The noise was similar to a jet taking off 18-20 hours per day.)The shower was in the room and had no barrier at bottom of door so room flooded when you shower.(picture 3)A coffee machine that had no capsules or milk or sugar.No wardrobe only 2 small drawers.(picture 4)It is an up market Youth Hostel.The 2 stars are for staff only
Customer service - my relative unable to travel to this Hotel for the stay or utilised the parking she had paid, due to illness of husband. She contacted the Hotel and informed them of her situation. This would enable them to take another booking for the room. The room was book non refundable. They replied asking for evidence of the illness (? Possible refund). This was not possible as he became extremely ill and lost his fight for life. Her daughter contacted the Hotel to explain what had happened, therefore no hospital update (too many other important issues happening). The Hotel emails displayed absolutely no empathy or no offer of refund.
They were responsive to my emails prior to my arrival. My flight was delayed in Porto and arrived around 1 am when there was a staff waiting for me upon arrival (24 reception). I'd say the room was enough for me, essentials were provided such as shampoo, and body wash. The room is cleaned every day. The hotel is quite a walk from the old town though (20-30mins), and going back it is a really steepy hill so I'd advise to wear comfy shoes if you're walking to/from the hotel. Although there is a bus stop nearby and Ubers are relatively cheap. Breakfast wise- there is no hot food but you get your bread, fruit, yoghurt (continental breakfast). The staff were very helpful during my stay- very hospitable!! i would book again here to stay if I was in Porto.
Definitely not a 4 star hotel.No restaurant facilities only basic breakfast.Basic facilities throughout.The metro trains were in an open topped tunnel 15 metres from our room.(picture 2)The noise was similar to a jet taking off 18-20 hours per day.)The shower was in the room and had no barrier at bottom of door so room flooded when you shower.(picture 3)A coffee machine that had no capsules or milk or sugar.No wardrobe only 2 small drawers.(picture 4)It is an up market Youth Hostel.The 2 stars are for staff only
很好
28 評價