彤塔拉江景酒店優惠・staycation套票優惠比較

Disappointed and Disrespected – A Shocking Decline at Tongtara Hotel I’m writing this review with deep disappointment after my second stay at Tongtara Hotel. Our first visit last year was genuinely wonderful—great service, warm hospitality, and a memorable experience. Sadly, this time was the complete opposite. We arrived at 13:00, only to be met with indifference. No welcome drink, no greeting—just a curt instruction to sit on the sofa and wait until 15:00. Meanwhile, other guests were treated to drinks and ushered into the lounge. The contrast was glaring and frankly insulting. When we finally received our room, it was configured with one proper bed and a flimsy extra mattress that wouldn’t be suitable for a toddler, let alone an adult. We contacted reception to request a change, and that’s when things took a turn for the worse. A staff member named Namphol responded with hostility and zero professionalism. Instead of resolving the issue calmly, she became visibly agitated, raised her voice, and acted as though our presence was a personal inconvenience. Her behavior was appalling—lacking basic courtesy, empathy, or any sense of customer service. She refused to let us speak to a manager and insisted that she was the only person we could deal with. That’s not just bad service—it’s a power trip. To make matters worse, we lost $200 USD from the drawer, 1,000 THB, and a Liverpool shirt worth nearly 12,000 THB. When we tried to address this, we were met with more aggression. Namphol even whispered to the housekeeping staff, saying, “If they’re not happy, why the hell are they here? Leave!”—with our door wide open. That level of disrespect is beyond unacceptable. Ultimately, she forced us to leave the hotel. Yes, forced. As if she owned the place and we were trespassing. Her behavior was disgraceful, and if Tongtara Hotel values its reputation, they need to seriously reconsider who they allow to represent them. To the management: You have a duty to ensure your staff treat guests with dignity and respect. What we experienced was not just poor service—it was outright hostility. Tongtara used to be a place we recommended. Now, we’ll be warning others to stay away.

食物不好吃,根本沒有肉,有蔬菜,雞蛋,咖啡,橢圓形,不值這個酒店的價格。

酒店乾淨,服務很好

房間設施老舊，主要就是這個酒店在裝修有點老，隔音一般，酒店早餐還不錯，服務人員都很熱情❤️……

位置好,方便,但是前台不是很樂於助人。我已經在這家學校住了3次。上次住了3天。恰逢丈夫的生日沒有蛋糕的盤子,所以我只走路去借盤子。前面1張工作人員立即拒絕,聲稱廚房已關閉,我住過很多酒店無論泰國還是外國這家酒店是第一個讓我感覺前台甚至沒有任何幫助。但是在其他部分餐廳工作人員和女傭服務非常好,打招呼,微笑,樂於助人。