圖森中央凱悦嘉軒酒店的評論

酒店挺好的，除了第二天沒有換浴巾

This is a ok hotel however the area is a dump. Homeless and drug use out in the open within 40 yards of door. One of the elevators made hideous noises and grinding sounds. Rooms were clean fairly recently renovated, Air conditioner was loud. Breakfast was good and better than most. I would not bring my family into this area or hotel again due to the surroundings. 3 stars is a benefit of the doubt rating based on the above. I felt bad for the staff. They were kind, professional, and well trained. This place must get visible security on property before something bad happens. Wondered about my car all night.

No matter the location, you can count on Hyatt Place to be modern, clean, and safe - inside. This location is as impeccable as every other Hyatt Place I've stayed at, and the staff are exceptionally helpful and friendly, but be warned - this particular Hyatt Place is in a rough part of town. As I walked the few hundred feet from the lobby to the nearby Circle K, I watched a drug deal happen behind the K. There's a Waffle House across the street, and it's right off the I10 highway. The hotel itself is safe and clean. Parking was well-lit, and I was not concerned about my car (much), but this is not where you take the kids on vacation, unless you're VERY alert coming and going from the premises and never leave valuables in the minivan. If you need a nice place to stay at a VERY reasonable price, and are unconcerned with the surrounding area, you won't do better than this Hyatt Place.

Hotel is nice, but area immediately around property is concerning. Saw several people walking around at all hours doing ***** and even jumping fence to go swimming. The staff felt bad but said there isn’t much they can do.

The hotel was clean, and staff was very friendly. Beds were super comfortable, We enjoyed the morning coffee and breakfast. Unfortunately transients roam around the parking lots and area making it seem not so safe at night. This seems to be a problem all over Tucson, and not the hotels fault . I'd stay again if visiting Tucson.

Nice property, staff very accommodating, they should check the pool grounds, very dirty with pigeon poop on the far side by the wall. Very nice selection of breakfast. Parking lots look dirty, especially the one behind the property.

My room was clean and spacious. The bed was comfortable. The staff was terrific and accommodating and the breakfast was more than satisfactory. Unfortunately, the surrounding area was a little scary especially at night. I didn’t experience any issues, but just needed to be aware and careful.

Booked two queen beds as we were traveling with three adults and a three-year-old. Showed up only to find they gave us one king bed and a couch. Did not have any other rooms and would not give us a discounted rate due to their error. I was told a manager who could give a discount would be in in the morning but morning staff said no manager until Monday. We were only there one night but after a long day of traveling and also needing to rise early, it was pretty disappointing. Continental breakfast was not bad. Room itself was clean. Pullout bed had one flimsy blanket and not very comfortable. A lot of nighttime activity around the hotel and some strange characters getting yelled at for trying to sneak into the Continental breakfast in the morning. Breakfast and bar area was nice. Staff was nice but miscommunicates and it seems there is a lack of management here; a manager should always be on site or at least someone with managerial access. Probably will choose a different hotel next time I’m in Tucson.

I specifically asked and booked a room with an accessable shower. For my elder mother it was the best we could do to accommodate her. We checked in was given the keys to the room. SURPRISE that room was occupied!!!! Walked back to the receptionist and she didn't believe me, walked me back to the room to open to that door again and YES the room was occupied by someone else. Thankfully I don't just walk into any room even when given a key to it. This lady then gave us a room that was NOT accessible as requested and proceeded to tell us that was the only room available and if we cancelled the room I was going to be charged regardless!!!

Beautiful facility, nice design, friendly atmosphere, great breakfast. Did not like that service didn't really clean our room when we were out - didn't make beds, didn't change towels, etc. But it is minor, I would really recommend staying there.

Great customer service when we arrived! Room is nicely updated and clean. Area is not that great, but this was for work not a vacation stay. Overall, happy with our stay!

Very nice hotel. Staff was very friendly. Clean rooms, nice pool area and plentiful breakfast. And bonus star for being dog friendly! The surrounding area is ok, the hotel in the same parking lot has some interesting characters

Staff was very friendly and accommodating. Hotel needs updating. Elevator and hallways were not air conditioned and homeless people were loitering outside in the parking lot.

I liked the property and staff, but the surrounding neighbors are a bit "iffy". A little more security (or a fence) is in order..