The location is excellent.. loved the private plunge pool and the view is phenomenal. It was expensive, but for the views and pool, it was ok.. What completely soured the stay however was the staff’s refusal to refund the cost of a transfer we booked through them. Their credit card machine was not connecting to the wifi so we paid cash. The credit card charge did however go through. We were promised it would be refunded, but then they stopped communicating with me about it.. We are still waiting for that refund, despite multiple messages with proof of the double charge.. just really unethical.. So the hotel itself is great, just don’t book anything else through them.. and you can only communicate with staff via WhatsApp.. there is no reception..
翻譯