榆樹SPA酒店

its difficult to explain how bad my experience actually was. I have been a customer of the Elms since it changed ownership a few years back. As I live locally it has always been a go to for food and a nice comfortable bar. However tonight, 7.30 friday 31st oct, I went for a drink and a small bite in the bar. The person behind was the most off putting, unfriendly server I have ever had the displeasure to experience. I ordered two drinks, and something to eat, bearing in mind there was no one else to be served, said aerver finished the drink they were making for a diner, took them and came back behind the bar. Faffed about for 5 minutes doing absolutely nothing, left the bar to never return. I sat there for about 20 minutes in total before deciding this is not how I am going to be treated so I got up and left. more fool me as this was the third time this same person has delivered an appalling level of customer care to me, not to mention any other guest. you live and learn, sometimes people are having a bad day, or other things going on, however this occasion means I will not be returning unless there is a change of approach to service delivery in the Elms.

We came here for a hen do. The grounds are absolutely stunning. We each got a 30 minute treatment included in our day and the facial was amazing. Free tea/coffee/hot chocolate/water and squash available all day. Steam and sauna fabulous. Pool nice size, particular highlight was the outdoor jacuzzi. Afternoon tea was also stunning and we were allowed iced coffee instead of tea which was great. Highly recommend!