泰拉新星酒店(Terra Nova Hotel)

Great and affordable place to stay in the City Centre

我有我的朋友，在這裡住了一段時間，對於一家經濟型酒店來說，這是非常好的。對於那些長期逗留的人，他們可以使用廚房設施。整個酒店是完全自動化的。我們會打電話給員工的任何問題，他們非常樂意提供幫助。需要時的服務很棒，我們支付的價格的整體體驗非常棒。 😁我和我的朋友對這個地方很滿意😁

This is a horrible little hotel that refused to refund my son when the building was raided by authorities. It smelt disgusting my son was terrified and the owner just didn’t care. The hotel was reported to the hotel and ******* group and a refund was made. We anticipate a formal review if this hotel by *******

I contacted the staff on arrival and they were immediate in helping me. I forgot something amd they have posted it to me. Im very pleased with my stay.

Amazing experience. Every time I needed something, I was provided with it. And I forgot my charger, but the guest house manager called me and hand it back. Thank you

Check in is easy and that’s the best part. Room had clearly been a smoking room so it was horrid Bed must have been 20 years old Pillows as flat as a pancake Bathroom. Shower tiny with black mould The area is close to town but not a nice street to walk on your own in my opinion. There must be better budget places around and to be honest price wasn’t that budget

Small room to be expected for price. Run down and in need of refurb. Bed sheets disgusting with yellow stains - had to go to nearby Asda to buy bath sheets to cover the bed. I arrived late in the evening, and when I conducted accommodation management to inform them I’d be looking for a refund they informed that I should have called and they would have sorted it. To be fair to management, they did try and contact me but I was in no mood to receive a call late at night or for somebody to arrive with new bed sheets close to midnight. Clean bedsheets should be a prerequisite to any booking - regardless of price. My request for refund was rejected.

Someone started to break the wall with a hammer at 19:30, and it continued for more than 2 hours in front of my room. Hearing some pieces of stones scattered, how can I stay with conformity and pleasure? If that was pre-scheduled construction work, I should have been told about it.

Nobody to meet you like a porter even for fire safety at night, no breakfast for the price plus shower had black mould in it.