凱藝套房酒店

Plenty of parking and excellence breakfast. Value for money and room is big and clean. Quality brand hotels are always value for money and good service and facility too

This was part of a larger trip. We had stayedbthe previous 2 night at a Travelodge in Pigeon Forge for $40 a night. This hotel, at $143 a night was a disappointment in comparison. The hotel is dated and in disrepair. The property needs updating and some serious TLC. The one upside was that the breakfast was delicious. Also, it was convenient to several restaurants. I would not go back again unless they had updated or it was at a severely discounted price.

Upon entering the room, it smelled like mildew and dampness. The mirrors had fingerprints and smears on them. Around the bed frames and behind the bedside table there was debris and looked like it hadn’t been cleaned in sometime. The faucet in the tub was dripping and the tub was cracked The water had created rust stains throughout the tub. The leather sitting chair that was next to the window was completely worn down and definitely needed to be replaced. There are no USB ports in the room and the television remote did not work so we had to go to the front desk several times. During the middle of the night, the refrigerator stopped working and water leaked all over the carpet in front of the refrigerator stand. They had to come into our room after we left to replace the refrigerator. The hotel definitely needs to be renovated or at the very least deep cleaned , however the staff was extremely nice. There were only two elderly cleaning ladies for the hotel so I believe that they are most likely understaffed.

Good price, clean, welcoming. Beds and pillows are great. Awesome mexican restaurant right next door. Easy on/off highway

Unplanned short stay surprised with cleanliness , comfort of the rooms, reasonable price, comfortable beds.

Overall great experience. Easy to get to. Great staff. Good value for money. The breakfast was filling ... and included. I would stay here again.

This is our 4th time staying here. Hotel staff is always friendly,great customer service, rooms are clean and they have a great hot breakfast.

The couch is outdated and the seat covers are cracked, but the bed and bathroom are clean. There is no way to fully close the curtains and there is a parking lot right across the street. I wish there was a listing of channels so I didn’t have to keep clicking to find local channels, etc. It seems to be in a relatively safe area and close to lots of businesses.

The TV didn’t work. I was offered to switch rooms but we were very tired. Another type of curtain would prevent the lights from outside from coming in.