湖木華麗公寓酒店(Lakewood Luxury Apartment)

I stayed here earlier this year they put me in a room 201 and the a/c was leaking the woman came and said sorry and also did my clothes was wet, I said no. But that’s not the point my suitcase was wet and I don’t expect to be in a room that has water pouring all over the place. They moved me to another room and apologised. I took it like that. Now I stayed this month, they put me in room 201 again, firstly the breakfast people told me that the extra plate for another person is 2000 naira, I wanted to cook and I asked the kitchen to let me use their blender and she told me that the extra cost to blend is 1000 naira!!! I said how is they possible when this is suppose to be an apartment, why would you charge extra? When I was removing my suitcase from the suitcase area in the room I saw water coming out of the a/c again! At the point of checking out, the “manager” gave me the bill which included the extra plate at 4000naira which I was not aware of, I questioned this and the woman at the desk started explain that since 5 years an extra plate of breakfast is 4000. She was actually very rude. I then said what about the a/c pouring water in the room, to which she said all she can do is apologise. I’ve never stayed in a hotel with such bad customer service. I then asked how to complain to which she said that I should contact the reservation team I said who do I send my complaint to and the the real “manager” stepped forward and said I should complain to him. He said he was the operation manager. He said the problem with the a/c was not their fault and they I should have told them as soon as it happened. I didn’t notice it until I went to check out so there was no way for me to see anything. I expect much more from a hotel and not this terrible service. The “managers” do not know how to be a manager no customer service skills. The waiters, security men are more accommodating and politer than the managers. I will not recommend this place to anyone.