Checking in was horrible and amenities was below average..
翻譯
M416401****
標準雙人房
入住日期 2024年10月
商務旅客
1則評價
6.5/10
發佈於 2024年12月9日
可以住,床上有很多小生命
M360387****
豪華雙人間(1張特大床)
入住日期 2024年1月
商務旅客
1則評價
10/10
傑出
發佈於 2024年3月21日
非常的Nice
訪客
入住日期 2022年12月
其他
2.0/10
發佈於 2023年1月31日
Very annoying management that focus on money and not the customer. I booked a room from Port harcourt. At the airport , their customer care called me that they want to give the room to someone else. I was like, hold on , I’m on my way to Abuja in the next hour, that I have booked the room already. On arriving Abuja, I booked a taxi to the hotel, along the way my instinct told me to just call first, I called their customer care and just imagine what she told me. She said that there was a plumbing work going on in the room I booked that they don’t know when it will be over. Just imagine. They gave the room I booked to someone else and lied that the room was under going plumbing work. I had to divert the taxi to another location and ended up paying double transport fare. It was really a bad treatment on me from this hotel. If it was possible not to give them any star rating I would have done it. I wouldn’t advice anyone to go to this hotel.
翻譯
來自住宿之回應: Dear Mr. Eddy, Thank you for getting back to us and also expressing your disappointment over the treatment from our front desk. I admit that the treatment was totally wrong. They are trained to provide solutions to customers when there an issue rather than leaving them to their own fate. I know you felt so bad about what happened. Just to let you know that the management have made a lot of changes, and now we have professional staff that have the ability to proffer solution to issue or problem when it arises. I want to sincerely apologize for what happened. Just to make it up to you, an upgrade awaits you anytime you visit our facility again. Sorry once again and I look forward to welcoming you. Regards,