寧靜馬房酒店

寧靜馬房酒店的評價

寧靜馬房酒店

Plot 1079 Okonjo Iweala, Road, 阿布賈, 聯邦首都特區, 尼日利亞查看酒店詳情
寧靜馬房酒店
寧靜馬房酒店寧靜馬房酒店寧靜馬房酒店
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1晚

寧靜馬房酒店 的真實住客評語

6.4/10
6則評價
真實評價
位置6.4
設施6.4
服務6.2
衛生程度6.4
篩選條件:
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所有評價(6)
正面評價(2)
負評(3)
FAAJI
標準雙人房
入住日期 2024年10月
商務旅客
48則評價
5.0/10
發佈於 2024年11月19日
Checking in was horrible and amenities was below average..
翻譯
M416401****
標準雙人房
入住日期 2024年10月
商務旅客
1則評價
6.5/10
發佈於 2024年12月9日
可以住,床上有很多小生命
M360387****
豪華雙人間(1張特大床)
入住日期 2024年1月
商務旅客
1則評價
10/10
傑出
發佈於 2024年3月21日
非常的Nice
入住日期 2022年12月
其他
2.0/10
發佈於 2023年1月31日
Very annoying management that focus on money and not the customer. I booked a room from Port harcourt. At the airport , their customer care called me that they want to give the room to someone else. I was like, hold on , I’m on my way to Abuja in the next hour, that I have booked the room already. On arriving Abuja, I booked a taxi to the hotel, along the way my instinct told me to just call first, I called their customer care and just imagine what she told me. She said that there was a plumbing work going on in the room I booked that they don’t know when it will be over. Just imagine. They gave the room I booked to someone else and lied that the room was under going plumbing work. I had to divert the taxi to another location and ended up paying double transport fare. It was really a bad treatment on me from this hotel. If it was possible not to give them any star rating I would have done it. I wouldn’t advice anyone to go to this hotel.
翻譯
來自住宿之回應: Dear Mr. Eddy, Thank you for getting back to us and also expressing your disappointment over the treatment from our front desk. I admit that the treatment was totally wrong. They are trained to provide solutions to customers when there an issue rather than leaving them to their own fate. I know you felt so bad about what happened. Just to let you know that the management have made a lot of changes, and now we have professional staff that have the ability to proffer solution to issue or problem when it arises. I want to sincerely apologize for what happened. Just to make it up to you, an upgrade awaits you anytime you visit our facility again. Sorry once again and I look forward to welcoming you. Regards,
Sharon R
入住日期 2022年12月
獨自旅遊
2.0/10
發佈於 2023年1月12日
這家旅館簡直糟透了,他們幫我安排的房間看起來破破爛爛的。床單也很糟糕,甚至連放行李箱的地方都沒有。我當晚就換了一家酒店,因為即使是他們給我安排的最好的房間也很糟糕。我要求退款,但他們沒有退款,因為他們一直說我找的旅行社沒有付款,我應該聯絡他們。結果我什麼退款都沒拿到,我只住了一晚,而不是七晚,而且沒有退款。糟糕的公關,糟糕的旅館。我不會推薦這家酒店,即使是我的敵人也不會。
原文由 Google 翻譯
來自住宿之回應: 親愛的先生,對於您入住期間遇到的不便,我深感抱歉。無論多長的歉意都無法彌補您對退款的失望。實際上,我們之所以要求您聯繫您的旅行社,是因為他們應該向您退款,因為我們要到30天後才能收到他們的付款。因此,我們要求您聯繫他們以便盡快處理。很抱歉造成誤解,我相信您已經拿回了錢。僅供更新,我們進行了許多更改,我向您保證,您一定會喜歡現在的服務,這只是另一個機會。但是,對於造成您的不便,我承諾為您提供升級服務,並隨時提供免費午餐,以便您再次光臨我們的酒店。謝謝!