SV 克洛姆酒店(SV Chrome Hotel)

Ich war sehr zufrieden mit dem Aufenthalt, bis ich am Tag vor meinem Abflug einen positiven Covid Test hatte. Von da war es vorbei mit der Freundlichkeit, Kooperation oder Kulanz Fehlanzeige. Trotz Intervention durch die deutsche Botschaft wurde ich quasi gezwungen, das Hotel zu verlassen. Mir wurde erzählt, dass das Hotel ausgebucht wäre, was definitiv gelogen war. Ich benötigte eine 14tägige Quarantäne Unterkunft, was laut deutscher Botschaft in ähnlichen Fällen problemlos möglich war. Aber hier wollte man mich einfach nur loswerden! Hier geht es rein um das Management, das restliche Personal war stets freundlich und bemüht, Wünsche zu erfüllen. Auch war das Essen sehr gut, wenn auch die Wartezeit oft etwas sehr lang war, das Zimmer war sauber und der Roomservice sehr gut. Ich würde immer wieder dort unterkommen, wenn das Management nicht so dermaßen unfreundlich und um kooperativ gewesen wäre.

A restaurant where most of the dishes are missing. Why is the dining room placed on a small indoor body of water? Isn't there a high risk of mosquito proliferation? Reduced choice for breakfast, powdered Nescafé sachet, Long wait when there are very few customers. Same thing at dinner. Most of the meals are not available. One of us had the price of his stay withdrawn a second time from his credit card. The director unpleasantly refuses to reimburse the amount withdrawn in euros and offers naira! Finally after having brought in our lawyer, the reimbursement is made in dollars with a significant exchange loss compared to the euros withdrawn.

As an American in Nigeria, the staff at this property were the most kind and helpful I found. They went out of their way to make me feel safe & welcome. The GM Elizabeth was so helpful when I encountered an issue. I will be forever grateful to her and her staff!

The past few months I have stayed in several hotels, none of them met my expectations in terms of the facilities, food, staff, etc. Hence why i tried a different hotel everytime. However i think i have finally found the ONE, SV Chrome. The rooms were clean, everything works, the amenities are modern and the food was fresh and taste good. The staff were always available to help without any hesitation. This is now my place to stay in Abuja whenever i visit. I highly recommend SV chrome.

The hotel management did not honor the full suite of services on my bookings through ******* such as Free Breakfast, King Size bed.

A very enjoyable stay

It was just a little bit OK staying in the hotel. I expected much more. The TV didn’t have many channels. It was also breaking in transmission making it difficult to watch some channels. When the electricity went off it took some time to go back on whether it was via the generator or main electricity supply (Nepa) There will be no light for at least a good 10 mins or more. The AC had no bed switch to control. Some of the facilities was broken. I expected the hotel to be a bit more cleaner. It was ok but could have more of a cleaning maintenance standard especially as this is COVID time era. Some items listed on the menu were not available to order. But the staffs were very nice friendly and helpful. I may have some seconds thought of staying there again. If the management can do an overhaul of the maintenance conditions and standard the hotel will be an excellent place to stay.

It was a short visit to the city of Abuja. I didn't feel one bit like an outsider herein sv chrome.

Thank you Patrick for excellent customer service and professionalism!