雷諾克斯豪華公寓阿克拉(Accra Luxury Apartments @ the Lennox)

I booked this reservation through ******* during the month of November for my February 18th trip. 2 hours before I arrived, I received a message while flying from Accra Luxury Apartments at the Lennox asking me how I was doing and telling me to cancel the reservation as they didn't have room. 2 hours before arriving in Accra as I am on a flight on my way to Accra I had to scramble to find where I would be staying since they cancelled the reservation. I was traveling with two friends who booked their stay at the Lennox as well. They too received the same message. It was copied and pasted. The Lennox had no idea that we all knew each other and were traveling together which leads me to believe this is something that they do quite frequently. Upon arrival I proceeded to contact ******* as I did not want to get charged a cancellation fee as I was not the one who cancelled. I contacted ******* via the chat in the app and the customer service agent transferred me to someone who called my cellphone number and left me on hold for over an hour without checking in on me as they "allegedly" tried to contact the property. After an hour the call dropped and I never heard back from ******* again. I genuinely thought ******* vetted the properties posted. I will have a hard time booking through ******* again after this experience. The customer service received was not up par.

As an avid traveler, I would say The Lennox comes top among apartments that I have stayed. I enjoyed my stay at the Lennox and Solomon my host was superb and gave me all the necessary help I needed. The room was cosy, bed comfortable, bathroom clean with neat towels and toiletries. I would highly recommend The Lennox to anyone coming to Accra for business and pleasure visits.

I highly recommend staying here. The team are attentive and quickly to respond to any requests. The facilities and the decor of my room were top notch, in addition to the facilities of the gym and the gorgeous views from the roof top pool. The location is perfect, and the security of the building make me feel safe as a solo woman traveller. It’s a must!

This property was wayyyy more than I expected! The host was extremely attentive and communicative. He also was very patient and understanding. The cleaning staff was 10/10. Extremely thorough and consistent. The property itself was beautiful with outstanding amenities. I absolutely loved the gym and the pool. I was able to go on walks in the morning too since the area is conducive for walking outside. Also the market across the street was an added plus. The location was in a reasonable distance to pretty much anywhere we were trying to go. All the staff was friendly and the security was tight. I plan to stay here every time I come to Accra.

The facilities and location are good, however, customer service is lacking relative to the price they charge. One key point is that the safes are not sufficiently secured (not fixed on a wall) raising security issues as they can easily be removed. They have also very inflexible late check-out policies asking for the cost of a full day if you leave after 4 pm. These issues need to be corrected, especially considering the rates they charge.

This was disappointing. My first room was excellent. The AC leaked, a technician was called. I was asked to keep the AC off for 2 hours. 3 hours later I turned on the AC & there was a water fall. I was shifted to another room at 9 pm that was smaller with a stiff mattress. 3 days later I was still told my original room was unavailable despite the initial commitment of moving me back tomorrow. Overall I was disappointed & annoyed . I enjoy the lennox but not this particular agency.

It was totally amazing. The property manager Solomon also made things seamless. 100 recommend

Our room was okay but our friends room was without power on more than one occassion making the refrigerator thaw out so there was water everywhere. It was a mess and our host Selassie was unresponsive. They eventually changed the room but there was no compensation and not even a decent apology. We also stayed at the Accra Luxury Apartments and I would highly recommend them. No such problems there and the host was great.

New clean and very nice. No hot water probably waterless tank not turned on. Day 2 off 3 day stay sent person in charged that checked us in message of problem, never heard anything back. Other than that the place was excellent! 👍