I had an outrageous incident filled engagement with hotel miracle in Addis Ababa, I booked my stay via trip.com after a long taxi journey as this hotel is pretty hard to find I arrived and was surprised as there was a lot of construction work occurring in local area, the area was horrible.
I arrived to check in after landing at 1:30pm I went to British embassy to collect some documents for family, after taking taxi from embassy I arrived at hotel miracle just looking to have a shower and rest as I had a flight the next day.
On arrival I was informed the hotel was over booked I was surprised as I had online confirmed and paid for confirmation.
After about 20 mins I was told to speak to the manager over the phone as he was not present and the front of house receptionist could not speak English after another 20 mins in the phone I was told they would speak to their sister hotel and try to accommodate me! Shocked surprised and pretty angry I agreed to wait the manager did not even get back to me.
After roughly 15 I asked the receptionist to call the manager.
The manager spoke to the receptionist first and I heard he say double room so I assume they were discussing alternative rooms, I had booked a single room for one night as I was travelling the next day.
The manager informed me I would have to pay an extra fee for an upgrade, as I was tired I decided to accept so I could just shower and sleep.
I went up to room and could not open door, the receptionist accompanied me to room opened room but after taking lift I realised I was firstly next to the air conditioning units for the whole hotel and also that there was a build site next door and the drilling was so intense I could not stay there so I told them to give my money back as I could not rest in room.
They agreed and gave me my cash I paid but my online booking was not refunded I was told to contact the agent which I did and they eventually awarded me trip coins which I accepted to end this chapter.
All in all Addis Ababa was great place to visit but hotel miracle was an experience I would not wish on my worst enemy!
Open sewage and construction sites is not an ideal location but on top of the the staff were the worst I ever had to deal with no consideration or care for travelers.
I had to pay another taxi to take me to another hotel at extra cost I was not expecting Ethiopia is not that expensive but I will not be leaving the hotel and will use Addis Ababa only for transit purposes.
翻譯
