I stayed at the monarch for 2 weeks. When making my reservations, I scheduled an airport pickup. No one was at the airport when I arrived. Thankfully I had friends already at the hotel and they double checked and sent the shuttle so they arrived very quickly. However when our friends left for the weekend, their scheduled shuttle was not there. They tried calling the front desk numerous times and no one answered. When i went downstairs, the front desk attendant, Mary, was asleep on a couch in the lobby. The hotel is located on a busy street and is very loud with construction throughout the night. I probably only got 1 uninterrupted nights sleep. The housekeeping doesn’t leave extra toilet paper. I had to call every time i got low. I also had to call every single day for a hand towel because they would take it and not replace it. Finally, the credit card machines almost never worked in the restaurant. The first one they tried at checkout also didn’t work. The rooms are fine and decently clean.
翻譯