高地屋頂餐吧酒店(Highlander Hotel Bar Kitchen Rooftop)

Arrived shortly after 4:30pm and checked ok, very lovely girl checked us in. Poor / Lack of directions or map to get to our room. Once we found our room first thing was our door was propped open with a chair from the room. I assume from cleaning. But seeing that we were needing to be at engagement party by 5:30pm we just needed to drop our stuff and get changed. Little did we realise there was no comforters on the bed just thin blankets, no extra blankets anywhere in the room. Wake the next morning to realise there was no towels or soap to wash our hands with nothing. Very disappointing couldn’t shower next day. So room wasn’t finished being cleaned or forgotten to be finished the day before. Waiting to check bank statement that we weren’t charged from the mini bar as we didn’t touch it but who knows if it was re stocked prior. Very disappointed in our stay.

The cost was affordable for the area. It was also pretty close to shopping facilities. Was disappointed that we had to wait 20min for a room to be clean after check in time, but sometimes this happens due to busy schedules.

Breakfast was cereal, juice. No toaster, microwave. Muesli bars made to look part of breakfast yet were listed on mini bar. Issue with filling spa from tap,rang, sent someone to look, no solution for rest of stay. No wifi code given when checking in, rang reception, given an incorrect one so had to ring again.

Whilst my room was spacious it is dated, mattress clearly needs to be replaced, chairs looked dirty but were actually faded and bathroom had a guest - spider and it was clear it’s been there for some time. What is classed as breakfast included was pathetic. Customer service was bland and rude most of the time. I was there for a 21st and interaction with staff in lead up to this event was nothing short of disappointing. Could never get a straight answer on function food and what this venue classes as “platters” is disgraceful esp when you see the pricing. Overpriced and whilst some food had flavours the meatballs were full of breadcrumbs - inedible, pizzas are just garlic bread topped with other ingredients and squid overcooked. Staff on the bar were also letting other people charge to bar tab who were not authorised. Overall experience was lack lustre and I certainly wouldn’t be booking an event there.

While the facilities were clean and bed comfortable, the shower over the spa bath is dangerous. Standing on an uneven surface with closed eyes (washing hair) are conditions for a fall. The bright light over the door outside which was on all night did not make for a good nights sleep as the blinds did not shut out the light completely. Maybe a less bright globe could be an easy fix.

It began with confusion over booking Staff seemed to struggle with booking system Room in dot points 1. Mould in bottom of shower 2. No where to hang clothers where the space was provided there were only 4 coat hangers provided 3. Little bench space == suit cases had to be unpacked either from the floor or the bed 4. no plug in wash basin 5. difficulty in filling kettle as space in basin to reach tap was too small for their large kettle 6. We arrived a day earlier than expected and accepted their offer of a cheaper room for the days we were there @ $20 per night less than those we originally booked An unforseen consequence had noisy patrons to gaming / dining, unable to park outside the room due to patrons parking in spaces I assume were for motels guests 7. Bar fridge located at floor level which meant to gain proper access one had to kneel to get things out [both my partner and I are in out 70's] 8. We were required to pay a $200 bond refundable on room being checked for damage by cleaning staff plus $40 [$20 per night saved by not staying in the orginally booked room] Therfore refund should be bond plus 2 nights saved equals $240 BUT was told when door passes were handed back prior to departure the $40 was not refundable due to a commission to be paid to ******* [the booking agent] This I dispute -- I dont pay the commission they do -- thats not my problem Property damage on arrival shower exhaust fan not working window near door catch missing Wont be staying there again

I liked everything, shower, bed bar fridge wverything was perfect thank you so much ...will definitely stay again n recommend your hotel to my friends and family ❤️

The staff were rude. The room was disgusting and had water leaks, the staff didn't even care. absolutely appalling