湯斯維爾美居酒店(Mercure Townsville)

Good accomodation for couples

Very clean and tidy hotel with excellent facilities, but a little disappointed with having no WiFi in my room

Staff (front desk, housekeeping, restaurant), friendly and efficient. However, the property , apart from the gardens and the front desk/restaurant area, i.e. the rooms --is grimy and run-down. And that includes our room, which was grimy, grubby, and very, very tired. Dirty doors, stained carpet and upholstery, dings isn the wall, very old-fashioned bathroom, with shower in bathtub and thus dangerous to get into. No grab-bar; asked for a mat for the tub, which was provided. Ditto only one reading light in the room; a second was also provided. Why should we have had to ask? Should have been there in the first place. Even the hand-held hair dryer was grubby and dirty. Basic I don't mind, except for the price, which in this case was at least $100 more than was warranted. But grubby is another matter. Also -- beware if you don't have a car. No public transportation nearby and $20-$30 to get into Townsville by taxi. Whoever owns this property can be proud of the staff, but embarrassed and ashamed by the state of the rooms -- or at least the one we were in, which I'm guessing would be typical of the rest.

We loved everything about the property! My children loved your swimming pool and the fact they could swim and eat in the same vicinity as each other! We also appreciated the safety, ease, cleanliness, dinner options and just incredible staff at your establishment. Thanks so much 🙏

The property is in need of basic maintenance, footpath bricks are loose or a trip hazard the door frames are rusted. The maps posted around the property need updating. The restaurant needs an insect repellent system and a chef who can cook the menu as it is described. Also, room service is supposed to be room service and not require an extra payment for it to be delivered to the room.

Staff were friendly and polite. Room had ants all over the place though. Also need better signage on how to get your room especially at night and after a long flight. Nice breakfast and a comfy bed.

室内の冷蔵庫の音が大きく気になった。エアコンの風がちょうど枕元に当たる位置で仕方なく消して寝た。 スタッフの感じは良かったが、早朝のフライトのために予約したタクシーが、一足先にチェックアウトした他の宿泊客に乗られてしまったため、予定時間より15分余計に待つことに。スタッフが予約者の名前を確認するなどの管理をしてほしい。

Lovely poolside area, lots of greenery surrounding the grounds. The rooms need refurbishing, they’re a little too updated. Overall a lovely place to stay, I’ll be back

Great Stay, Lovely staff, entire team are so helpful and friendly, wonderful food, gardens & Pool.