Arrived at 11:30 at night to check in. As we walked into the lobby area, we were immediately told that our room would not be available. The property had overbooked by 10 rooms and our room was one of them. Without looking us up, or confirming our reservation, we were just told we would have to leave since Residence Inn could not accommodate us. When I inquired about my payment for the room, I was assured that it would automatically be refunded. One week later, it has still not been refunded, and now I have to waste more time on this awful experience.
翻譯