阿拉尼亞阿拉尼亞紅塔附近酒店

該酒店是相當體麪的。房間很漂亮，有一個陽台，有一個小冰箱，衣櫃，2把扶手椅和一張小桌子。牀上有一個好的牀墊，但是枕頭對我個人來說很難。接待處的工作人員非常友好。

我和我的搭檔剛從阿拉丁海灘9晚回來。從開始到結束,我們度過了一段美好的時光。酒店從第一次在外面拉起,很漂亮,看起來簡直令人驚歎。整個地方一塵不染,工作人員不斷打掃。房間每天都打掃乾淨,留下新鮮的毛巾。房間有你需要的一切,但你需要按每天的價格支付保險箱的使用費用。食物是驚人的選擇,它都是新鮮的,沙拉酒吧是我吃過的最好的。午餐時種類繁多,價格合理,份量也不錯(我們經常分享,這足夠了)飲料的絕佳選擇,我強烈推薦冷凍香蕉daiquiri。游泳池周圍沒有大量的房間,所以我們在海灘上度過了我們的日子。早上7點,牀很多,毛巾沒有滿,所以你覺得你可以起牀吃早餐,然後去睡覺,而不必考慮免費牀。海灘上的酒吧服務也。酒吧,餐館和商店的負荷。和去城堡旅行是必須的。步行到底部,你可以趕上纜車到頂部。景色令人驚歎。我們一定會回來的,因爲它在那裏是我們住過的最好的地方之一。

Awful experience, first of all our room was not at all like the pictures in our booking. After a request to change rooms (at a cost of 8 euro’s a night) we agreed to pay half. Which was before we realised there was barely any hot water, no matter the time of day. Then there was the quality of the general facilities and the equipment provided (run down and dated) alongside chipped tableware and cracked tiles. More than once there were holes and stains on the ‘freshly changed’ bedding. The cleaning of the room in winter time is mean’t to be every other day however we had to verbally request for the room to be cleaned. We also ended up doing it ourselves a few times in the two weeks. The maids were excessively loud and disruptive, often waking us with banging and crashing as they carried out their cleaning services in the surrounding rooms. When we approached the staff working at the hotel they said they would contact the manager/owner to find a solution to the issues we had raised but no one came back to us until our check out day, they told us if we didn’t pay the room upgrade despite our disappointing experience they would have to pay which was obviously a lie. We also requested a double mattress topper, our request was ignored even though we asked numerous times. Our request was finally granted a week into our stay. Wouldn’t recommend staying here!

Let's start with the positive: - delicious food - new, clean hotel - great entertainers, including parties (we went on a ship and to a club with the animation team), special thanks to Habibi, Kristina, and Umut - good rooms Now, let me tell you about the negative side of the hotel: The hotel's administration shows complete negligence towards its customers. This is the first time I have experienced something like this. The story began when my partner and I decided to skip breakfast and rest after a tour. It was around 10 o'clock. I went to the bathroom and heard someone swiping a card on the door's card reader. I thought it was the cleaner, so I put up the ”do not disturb” sign and went back to sleep. About an hour passed. We had the door locked with a latch, and suddenly the door flew open along with the door frame. A lady barged in and shouted, ”WHERE ARE MY THINGS, WHAT ARE YOU DOING HERE?!” Dealing with that woman was a whole separate story, but to summarize: it turned out she was moving from one room to another and forgot that she was not in room 612 (our room). She told the receptionist room 612, and THEY JUST GAVE HER A CARD! We tried to explain to the administrator that it is not normal to hand out room keys based solely on someone's word. I said to the administrator, ”So, if anyone comes up to you and tells you my room number, you would give them a card?” To which this unpleasant individual clearly and firmly replied, ”Yes.” After that, we asked for this manager to be called because it was not just unpleasant that this woman broke the door, but also that the administration not only failed to apologize but also acted rudely. In response, the administrator at the reception said, ”I am the one in charge here. If you don't like it, there's the door, you can leave.” Overall, if it weren't for the negligence and rudeness of the administrator (who, of course, doesn't wear a badge and apparently prefers anonymity in their statements), this would have turned into a funny vacation story. But it was precisely the way they responded to us and ”helped” that ruined the whole impression of ”customer care.” If you plan to stay at this hotel, everything will be fine until an unforeseen incident occurs, which the administration simply couldn't care less about. In Russian: Стоит начать с положительного: - вкусная еда - новый, чистый отель - отличные аниматоры, тусовки тоже(ездили с анимацией на корабль и в клуб) отдельное спасибо Хабиби, Кристине и Умуту - хорошие номера Расскажу про негативную сторону отеля: Абсолютна халатность администрации отеля к клиентам. Такое у меня впервые. История началась с того, что мы с молодым человеком решили пропустить завтрак и выспаться после экскурсии. Часов 10 было. Встала в туалет, слышу как кто-то елозит картой по кардридеру двери, думала уборщица, поставила «не беспокоить» и уснула дальше. Прошел где-то час. Мы были закрыты на щеколду, и тут дверь вылетает вместе с рамкой двери. Влетает женщина и кричит «ГДЕ М

Had a lovely time at this hotel, the room was spacious and kept very clean by the excellent staff. The hotel is in a very good position, a walk to the beach only takes under 5 minutes and a bus to the centre of town is very good value at 9 tl .The nights can get a bit noisy with disco music playing until midnight but ear plugs could solve this. The breakfast is the same each day and a buffet style could sort this out. Overall a very pleasant stay helped by an excellent management team.

We came to Kleopatra Suit Hotel after leaving another hotel after a terrible experience. Kleopatra Suit Hotel was like an oasis. Fatih was extremely helpful and showed us the different room options. We selected the suite with a separate living area and bedroom as well as a Hamam in the bathroom. This hotel was the cleanest I have ever seen and was centrally located. It's walking distance to Kleopatra beach, the teleferik (cable car), and lots of restaurants and shops. If you are visiting beautiful Alanya I highly recommend you stay here.