This was a very disappointing stay for me. When I checked in and went to my room, the first thing I saw was the toilet seat in pieces. Why didn't they see that when they prepared the room? The room was initially warm, so I put the AC on and went out for a few hours. When I came back, the room was hot. An engineer was sent up, and he determined that the AC unit was not functioning at all. Fortunately, the hotel was not crowed, so they moved me into another room. Neither room was very clean. When I ordered room service I asked for 3 bottles of sparkling water, so they sent up a pitcher of club soda. They had to go back and get the water. All of these issues are preventable. Check the room out before you assign it to a guest, and do your job. The staff that I encountered were friendly and professional.
翻譯