Verified traveler
2023年10月1日
Overall impression of hotel was not good.
Only 1 lift working, décor was tatty & dated, rooms very old fashioned, beds very uncomfortable, pool too small for hotel capacity, noise from rooms above very loud, the cleaners don’t clean kitchen items, location is close to lively part with nightclubs/bars, pool/beach towels available but you have to pay to rent them & leave a deposit (most 4/5* hotels give you a card to exchange for a towel). Negative points wouldn’t be an issue if the hotel wasn’t listed as 5*
Room was very old & unpleasant to stay in. We decided to stay in a villa after one night here, so we asked reception to cancel cleaners, we put the “do not disturb” sign on our door, and left for 4 nights, intending to return on our last night before departure. We never told anyone at the hotel that we were leaving. We arrived back at our room a few days later, there were other guests in it. We were told at reception that we checked out, and said we were going back to England, we did not. The receptionist was so rude, I couldn’t believe how I was being spoken to. I asked her to contact the employee who said we left or a manager. She phoned someone & then said they had another room for us, I asked what had happened, & she snapped “I’ve told you what happened, I don’t know who is lying but do you want this new room or not?” I asked for my deposit back for the beach towels and gave her the receipt showing we were owed £40, she tried to give me €40, maybe a mistake.
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