When we arrived, reservation secured and confirmed (I’d even spoken to the hotel earlier in the day to tell them that we’d be arriving a bit later in the day), we were told that there were no rooms available. NONE! What a great way to start our vacation! We had to drive all over Albuquerque scrounging for a room for that night. That was no easy job. I’ve been staying at Marriotts for many years, but I never will again! And I will certainly be spreading the word. This hotel’s staff members should be ashamed of themselves. They were curt, unsympathetic, and had the worst customer service. What an utter disappointment.
翻譯