Our overnight stay at the hotel had its ups and downs. We booked two double rooms for ourselves and our teenagers. Unfortunately, one of the rooms was a letdown. It reeked of smoke, and the bed's base had some strange stains. The initial encounter with the staff was promising, with one person genuinely apologetic and sympathetic about the situation. However, another staff member didn't seem to care much when we raised the issue. They attempted to get rid of the smoke smell with an ozone machine, which worked for a short while but didn't last. Eventually, we were moved to a better room that was clean and suitable. Breakfast the next morning was a pleasant surprise, really nice and provided a positive start to the day. Another disappointment was the technical issue with the TV when we tried to use Netflix. Although we reported it, we were told it couldn't be fixed until morning, which was frustrating. Looking back, the enjoyable breakfast and the kindness of one staff member were nice moments, but they couldn't make up for the various letdowns. Hopefully, the hotel can address these issues to ensure a more consistent and pleasant experience for future guests.
滿意
97 評價