Louise, with her dead-pan, unwelcoming expression, began our check-in process for two rooms. Realising that the other very lovely and helpful young woman had already opened the booking, we were ordered by Louise to "get in the other line" without any explanation of why. We dutifully did so. We then asked Louise about a restaurant for dinner. She snipped an answer without looking up from whatever she was doing. My husband said we'd appreciate better customer service from her and she said sorry and continued her more important desk work. Unfortunately, we didn't get the name of the lovely young woman who completed our check-in. I hope the front desk manager reads this review and moves Louise to a back office position as the very important first impression starts at check-in.
翻譯