智選假日套房酒店艾倫北活動中心(Holiday Inn Express & Suites Dallas NE - Allen)

Front desk was very helpful and was able to change me to a different wonderful room without a change in pricing due to the heavy smell of smoking. There is supposed to be no smoking, of course, so it was on the fault of a previous guest. But I liked how much brighter and well lit my new room was - mice decor and very comfy with a large bathroom and the much needed frig and microwave for super late night hours as well. The breakfasts were also very convenient and helped me get through a very grueling morning schedule. Would highly recommend with its affordability and friendly staff.

The room wasn't even cooled when we got in it (A/C was turned off), so it was stuffy. The room we were given didn't have hot water at the bathroom sink. The cleaning crew put one kleenex back in the box to make it look full. Not very welcoming in the room. I wouldn't recommend it.

The hotel itself was clean and the staff was friendly. The breakfast was ok. Most items were out when we went through at 7:30. I did see someone restocking as we were leaving. The one thing that was a deal breaker was the scalding hot water in the shower that you could not lower. The front desk was oh yea that’s a problem we are replacing the faucets. It will be better next time. There will be no next time for us!

Room was loud and smelled musty. Trash cans in the lobby need to be emptied more during breakfast. Staff checking us in answered a call and helped the person on the phone in the middle of checking us in so we had to stand there and wait.

This could have been a five star. You took away one star because I arrived 45 minutes early and you asked if we could check in early. I was told by the front desk that none of the rooms are ready. And there was no way she would be able to check me in early. Find it odd that nobody on the server ready 45 minutes prior to check in. I have never had this problem and any other location.

Clean and comfortable. Beds especially ! Soap dispensers were hard to use in shower … preferred nicer fragrant bath products and bar soap previously carried at this hotel. Overall though a good experience.

There was no one at the front when arriving and we waited on 2 occasions for help. The speakers in the tv didn't work properly and we changed rooms.

The initial room had a non-working tv and my family had to regather our things and relocate to a new floor with fair conditions. Our new room phone had no dial tone; unable to dial out. Service and employees were attentive!