Wow what a lovely stay. Our check in was very easy with Claudia helping us, she was very kind, friendly and helpful, she highlighted all the important information and things that we should know about the hotel and our benefits. Beatriz at the front desk was also lovely and kind and made things much easier. Vasco and João the hotel porters were very kind and helpful as well. Celia, Dariya and Beatriz from guest relations are just amazing and friendly, they helped us even before we have arrived with queries and advice. The restaurant is just beautiful and the menu is fabulous, options are there for every taste. Congratulations to the chefs that have composed such a beautiful menu, I had the Prawns Peri Peri and I have never in my life had prawns taste so good (and I grew up eating seafood every day), such a beautiful dish, the linguine seafood was also delicious. Eli and Claudia who has been looking after us for several meals were absolutely perfect, they were so kind and great on what they do, friendly and polite, we felt very comfortable with theirs assistance. The entire team at the Louro restaurant are fabulous. Maha, from breakfast was amazing too, always greeting us with a beautiful smile. The dinner team are also fantastic, Ana, Mafalda, Filipa, Vitor, Cristina, Miguel, Luiz , Mateus, Ankit, they have such a good hospitality and hosting that they made us feel very welcome. The housekeeping team are also brilliant keeping our room tidy and spotless at all times. The hotel is beautiful, lovely gym area, beautiful span units, beautiful view from the pool area. All the staff are great and they are such a great team, everyone is so kind and helpful and friendly. Thank you all for such a lovely days. We really loved it. Lots of love. Etienne Júnior & Philip Winstanley.
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