雷尼翁公寓酒店

考慮到這是我第一次來這裡，它很乾淨而且很好。 我住了兩天，但我真的很慶幸我吃了早餐並洗了衣服。 下次我們來訪時，我們會再次入住這家酒店。 謝謝

位置很好，一些工作人員非常好，只有少數人會說英語。房間公寓很寬敞，但有些很破舊。無魚隔間缺失，浴室配件差點從牆上掉下來。走廊上的地毯狀況很糟。水療中心有一個很棒的土耳其浴室，不能使用三溫暖，泳池頂多是兒童戲水池

I'll start with the good: the location is quite nice, easy walking distance to several attractions, and a fairly good supermarket (Magnum) is just across the street. The people working here are also mostly friendly and well-intentioned. The suites are spacious. And the breakfast spread is quite nice for a small hotel like this. Now the not-so-good: The suites are rather poorly and sparsely furnished--it's all very spartan, really. The kitchen and bathroom are also less than basic. Lots os scuffs, scratches, chips, dings and dents everywhere. Apart from the space, the rooms are two-star quality at best. Now here's what put me over the edge: One day, there was no water on the third and fourth floors of the hotel. Apparently, that was due to some water pressure issues in the city. I won't fault the hotel for that. What I fault them for is their response (or, more accurately, the lack thereof). When I called the reception after returning from breakfast and noticing that we had no water, the response was something along the lines "yes, we know. It's an issue with the city and might be fixed later today." Well, ok then. Some proactive communication and remedial action might have been nice (you know, some people like to brush their teeth or take a shower...). Anyway, stuff happens. So, we went out and about all day and returned to the hotel at around 5pm in the afternoon. No, the water was not back (again, not the hotel's fault). Our room had not been cleaned (remember that the hotel did have water, just not on the top two floors). And management had done nothing to help out their guests in the affected rooms. Here are some ideas of good responses: Make some unoccupied rooms (in this hotel or nearby hotels) available for people to take a shower, etc.; provide a sufficient supply of water in the affected rooms so people can at least take care of some basic hygiene needs. So, since management was content just shrugging and doing nothing (they said it might be fixed by 10pm), I asked if there was anywhere we could take a shower. The receptionist came up with the most glorious idea (sarcasm alert!): take a shower in the spa. Sounds good, but please let me give you the picture. The spa consists of a small pool in the basement with two shower stalls directly opposite the pool (and a sauna/steam room). Minor detail. There are no shower curtains, and there is no way to have any sort of privacy. So, to suggest that my wife, for example, wash up in said stall while the folks lounging in the pool enjoy the show is so wildly inappropriate and naive that it's almost comical. Hotel staff is in urgent need of some customer service training. I will say this, though: When I complained (forcefully but politely), they agreed to refund us for the night, apologized, and sent a fruit platter to our room. Nice recovery, for sure. But it's clear that hotel management was completely ill-equipped to deal with an extraordinary situation and really did not bother taking care of

Staff is too less and that too not guest friendly. Communication is also a big problem as no one understand English. Breakfast did have very less option and that too got over before time. No one was there to listen and provide the solution. Positive thing is Rooms were big and Location is also good

我和我的家人在瑞尼恩公寓酒店 (Renion Residence Hotel) 住了 3 晚。地理位置優越，步行幾分鐘即可到達潘菲洛夫公園，早餐美味，客房服務一流，工作人員友善。房間裡的無線網路訊號很差，過了樓層就無法使用。寬敞的客房設有廚房和浴室。房間設施很完善。健身房和SPA位於B樓。

寬敞乾淨的房間，基本的早餐，一流的設施，位於餐廳、超市的中心位置，步行即可到達所有主要景點。完整的浴室設施和烹飪/飲食用具。滑雪勝地距離酒店僅25分鐘車程。從房間可以看到很棒的山景。感謝羅馬協助我們預訂交通。值得稱讚的客戶服務！

優點： * 地點：附近有兩個公園，交通便利* 小而安靜的酒店，沒有派對或吵鬧的公司* 非常友好的工作人員* 房間裡的美食* 自己的停車場* 如果您在接送前有時間並且已經從房間出發，可以免費寄存行李搬出去了* 巨大的房間，你可以在那裡舉行婚禮，騎自行車，... 缺點： * 服務：要求的毯子是在第四次提醒後，24 小時後才送來的。其他方面都差不多 * WiFi 理論上可以，但實際上不行。在我們的房間裡只能在門口捕捉到它，而且速度比4g低得多*房間很大而且空蕩蕩的。床很小。我們三個人帶著一個五歲的孩子，我不得不睡在地板上。 * 浴室很大，但組合起來。洗臉盆區域貼了一層霧面膜，這樣路人就不會被客人洗手的景象嚇到。但膠卷已經用完了，對面的廁所只是普通的玻璃。 * 歐式早餐，相當於舊歐洲二星級飯店的等級。整體來說還不錯，但是儘管有自助餐，由於某種原因有些動作都是由服務員專門進行的。早餐時有服務員，但很少見，在這些難得的時刻你需要主動抓住他。 * 當地餐廳的食物 - 我們不喜歡。城裡有很多餐廳和食堂。看看評論然後繼續。各地的美食各不相同，但最終您一定會找到適合自己的美食。我不明白這家酒店是為誰準備的，但絕對不適合家庭。看起來就像是公寓，房間裡有很多壁櫥。但它們都是空的。連毯子都沒有。這是出差過夜的好地方，對嬰兒來說可能還不錯。價格不能與服務相比；相同的價格有更好的優惠，或者相同的條件可以便宜大約三倍。同一地區最便宜的飯店便宜四倍，而且房間相當不錯。租公寓更便宜，但我們在這裡沒有看到任何實際的酒店服務。我們喜歡這個地區，第二天我們就搬到了隔壁的房子。