來自住宿之回應: Dear Guest,Thank you for taking the time to share your positive feedback with us! We're thrilled to hear that you enjoyed your stay and appreciated the cleanliness and amenities in your room. It’s great to know that our breakfast met your expectations and that our team provided you with professional service – we strive to make every guest feel comfortable and well-cared for.Your comments truly motivate us, and we look forward to welcoming you back for another enjoyable stay.Warm regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.
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Yuanyipingdanyisheng
標準大床房
入住日期 2024年9月
獨自旅遊
33則評價
4.0/5
很好
發佈於 2024年9月25日
宜必思國內300阿拉木圖要900。性價比不高,周圍吃飯逛街挺方便,前台有個小妹妹會一些中文。
來自住宿之回應: Dear Mr. Yuanyipingdanyisheng,Thank you for your feedback! We're pleased to hear that you enjoyed the hotel's location and found it convenient for dining and shopping. It's great that our front desk team could assist you in Chinese as well.We understand your concerns about the pricing and will take this into consideration. We hope to welcome you back in the future and provide you with an even better experience!Best regards,Karolina KashkovarovaGuest relation manager of ibis and Novotel Living Almaty Jetisu.
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Wutahehesongxianggong
標準雙床間
入住日期 2024年9月
商務旅客
16則評價
2.0/5
發佈於 2024年9月18日
房間太小,衞生間也小,連燒開水的壺都沒有,床也非常小,
來自住宿之回應: Dear guests,Thank you for taking the time to share your experience of staying at our hotel. We are sorry that you have encountered some inconveniences during your stay. We would like to note that according to the standards of the ibis hotels, there is no provision for a kettle and tea sets in the "Standard" rooms. It should be noted that we are part of a combo hotel and another hotel is represented in our building - Novotel Living Almaty Jetisu. This is a hotel combined with another segment and another "stardom".It was designed specifically for long-term lighting, so the rooms have more amenities: an equipped kitchenette with appliances, built-in wardrobes, a wider desk, an enlarged quadrature of the room, Yandex.Station and much more. If you have planned a new trip to Almaty, then we are ready to offer you to stay at the Novotel Living Almaty Jetisu.We'll be waiting!Sincerely,Yevgeniy Shrainer General manager of Novotel Living and ibis Almaty Jetisu
來自住宿之回應: Dear Guest,Thank you for sharing your detailed feedback. We apologize for any inconvenience you experienced with the layout and your initial room assignment. The design of our single-story, U-shaped hotel aims to optimize space and provide accessibility, but we understand it may feel different from more traditional layouts. Regarding the windowless room, we are sorry for the confusion and are glad the front desk was able to promptly accommodate your request for a different room.We also understand your concerns about the price and value compared to other locations of the same brand, and we are continuously working to enhance the guest experience to match the local market. As for breakfast, we offer various packages, some with breakfast included, and we will take your feedback into consideration to ensure better transparency in pricing.Thank you again for your comments. We hope to have the chance to welcome you back in the future and provide a more satisfactory experience.Best regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.
來自住宿之回應: Dear Guest,Thank you for your wonderful feedback! We're delighted to hear that you found our location convenient, just a short taxi ride from the airport and a quick walk to Arbat Pedestrian Street.We're glad you appreciated the cleanliness and tidiness of the room and found our breakfast offerings sufficient. It's also great to hear that our front desk service met your expectations and that we could assist you with finding a conversion plug.Your kind words are greatly appreciated, and we look forward to welcoming you back in the future. If there's anything else you need, please don't hesitate to let us know.Best regards,Karolina KashkovarovaGuest relation manager of ibis and Novotel Living Almaty Jetisu.
來自住宿之回應: Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you found our location convenient, being next to Arbat Old Street with easy access to shopping malls, supermarkets, and restaurants.We're glad you enjoyed our rich and healthy breakfast options, especially those suited for fitness enthusiasts. It's also great to hear that you appreciated our gym facilities.Your kind words mean a lot to us, and we're pleased to know you had a very good stay. If there's anything else you'd like to share or any suggestions you have, please feel free to let us know.We look forward to welcoming you back in the future!Best regards,Karolina KashkovarovaGuest relation manager of ibis and Novotel Living Almaty Jetisu
來自住宿之回應: Dear Guests,Thank you for taking the time to share your review. We are pleased to hear that you enjoyed your stay, particularly our comfortable rooms and convenient location near Arbat Street and historical sites.We appreciate your feedback regarding the breakfast and will use it to continue improving our offerings.We hope to welcome you back soon and provide an even better experience!Best regards,Yevgeniy Shrainer General manager of ibis and Novotel Living Almaty Jetisu
來自住宿之回應: Dear Guest,Thank you for sharing your thoughts with us. We appreciate your feedback and understand that you found our hotel to be comparable to domestic express hotels. We aim to provide value for our guests, and we regret that you felt the pricing was a bit high.Your comments are important to us as we continuously strive to improve. We hope to have the opportunity to welcome you back and offer a stay that better meets your expectations.Best regards, Karolina Kashkovarova Guest relation manager of ibis and Novotel Living Almaty Jetisu.