阿拉木圖洲際酒店

酒店年頭很久了，設施相對陳舊，尤其是空調，那個噪音讓人難以接受。衞生條件中規中矩，符合一個五星級酒店的標準。值得一提的是，酒店有一個很漂亮的中庭，這是我最喜歡的點。讓我難以接受的是酒店部分前台人員的態度，我遇到的女士前台服務態度很温和，但是一個胖胖的男士前台我需要重點批評！！！我用一萬堅戈想換點零錢，直接給我找了倆五千“丟“在了櫃枱上，這是多麼愚蠢的行為！！！而我在白俄住的酒店，前台沒有零錢換給我時，會主動幫我聯繫酒店內的銀行，協助我換取零錢，這就是差別！這種級別的酒店有這種前台真的是一種敗筆！另外，由於我是在攜程訂購的酒店，check out的時候酒店前台居然拒絕向我提供水單，並表示衹提供在酒店直接付款的項目水單。我住了這麼多酒店，我是第一次遇到這麼噁心的事情，由於當時要趕飛機，就沒在糾結，總得來説，我不會再選擇這個酒店了！！！

阿拉木圖最早的星級酒店，房間說不上來好壞，有新裝修的，有以前裝修的，廁所跟國內那種塑膠一體廁所一樣，洗手盆小到可憐，最主要一點是樓下是餐吧，酒吧……那個嗨啊！到2點左右還能聽到美妙的音樂，早餐的時候還能經常遇見一兩個宿醉的年輕人！樓下餐吧出品不錯，也不貴，晚上還有表演，人滿為患，可以喝酒、水煙！大堂的角落有可以換貨幣的，匯率不錯！早餐也可以，就是住的人蠻多的，起完了感覺沒什麼東西！尤其是三哥多，他們可是10幾個人擠一個房間裏煮咖喱的，如果有幸住你隔壁……恭喜你！不用睡了！

酒店設施很新，設施齊全，早晨豐富。服務專業，特別是打掃房間的服務員雇的都是聾啞人，很有愛心，溫馨！

好溫泉,但遺憾不能在體育館,不是所有的客人都可以帶走KEDY....

優越的地理位置，漂亮的房間，美味的早餐和可愛的水療和泳池區。肯定會推薦

Our July 3-12, 2023, family stay at the Novotel Almaty City Center Hotel for our son and daughter-in-law’s Qyz Uzatu bride’s wedding was memorable and outstanding. The staff was accommodating beyond expectations. Examples of services and assistance furnished include: 1) gorgeous congratulatory bouquet of roses, cake, and bottle of champagne for bride and groom upon their arrival, 2) Front Desk Receptionist Elmira ordered, negotiated, and “babysat” multiple wedding flower bouquets the day of the bride’s wedding event, 3) Deputy General Manager Yevgeniy personally helped finalize five 10-day room reservations, following up multiple times ensuring our full satisfaction, then emailing us a farewell and thank you note for our stay, 4) Front Desk Manager Altyn happily assisted with various requests, 5) entire staff was cooperative, positive, and professional, and 6) hotel restaurant’s breakfast buffets were delicious, and lunches were quite satisfying, too. Additionally, the hotel location was fantastic b/c: it’s adjacent to the large public plaza with memorial and fountains, as well as the tram to the nearby mountaintop which had restaurants, zoo, amusement park, etc.; walkable city center with nearby restaurants, shopping, green spaces, and more. Based on our family’s experience, we zealously endorse and recommend the Novotel Almaty City Center Hotel and will fondly remember our stay and the hotel’s kind, thoughtful, and service-oriented staff for taking care of our family.

Since the reviews on here are quite old, I was worried about this place... But instead I was pleasantly surprised! I arranged airport pick-up through the hotel and it was smooth despite my arrival at 03:00. The room is dated, but everything is clean and in working condition. There's a bathrobe and slippers, hair dryer, basic toiletries and a toothpaste/brush kit. Didn't see an iron. The gym is basic but functional - a few machines, a treadmill, a bench and some free weights. There's also a heated pool. Breakfast is included and it's a buffet (cold dishes) and table service (hot dishes) - local cheeses and deli meats, eggs, cereal, etc. Great, central part of town!

On a holiday in Kazakhstan for 15 days, my wife and I stayed at this hotel on 3 different occasions and have returned with mixed reactions - 1) 2 Nights on the first leg of our trip - Though the hotel and room looked a little rundown requiring refurbishment, it was a comfortable stay and service though, very stiff and formal, was acceptable. Breakfast - Very good; Communication - Poor due to most staff members being unable to communicate in English. 2) 1 Night on the second leg - Room very good. Service - Stiff but again acceptable. Breakfast again very good and communication poor. BUT the worst part was that the integrity of house keeping and reception staff was suspicious. While checking out after our first stay, my wife had left behind a set of clothes in the wardrobe. This came to realization, after reaching our next destination and I immediately called up the hotel and informed them. The lady assured that she would check and ring back, which she never did. When we checked-in around 5 days later, I was told that house-keeping had reported that nothing was left behind. My wife was firm and we asked to speak to a senior manager or the GM. It was then that we were asked to please wait for a recheck once again. One hour later, I received a call in my room, requesting me to collect the dress from the reception, without the courtesy of having it sent up to our room. 3) 1 Night on the last leg, before taking our flight back home. Room - Small and in very poor condition with walls having peeling wall paper and stains, Shower room, very small restricting mobility for me at 184cms height. I requested if the room could be changed but was answered with a curt - SORRY. OVERALL - This hotel definitely needs to upgrade it's service which is the FIRST ESSENTIAL in the hospitality business. A mechanical smile and words of welcome are not enough to convince a traveller to come back. If my bookings were not pre-confirmed, I would certainly not re-visit after our experience on the second time.

Stayed there for a night during my KZ trip, the hotel is located at a very comfortable location , the hotel rooms looks like more of heritage room with a few old decor plates and felt really warm, they provided with all the necessity services, and a secured cloak room was also there, I kept my luggage after checkout for almost a day and they were really helpful to store them at their place without any hassle and provided back the same in couple of minutes, They staff here speaks fluent English as well and take extra efforts to help their guest. Would definitely recommend to stay and get to know the services of the same.