Botanical Garden附近的阿拉木圖酒店

我根據他們提供的照片預訂了這家酒店,但顯然他們的照片與現實不符。前台東西告訴我,他們拍的照片是土耳其的酒店,而且本身的房間不一樣,是的,完全不一樣。 房間很小,真的非常非常小。好像酒店挺新的。早餐還不錯,在山上視野很好。 我還會再住嗎?回答不

服務好，酒店內設施齊全，周边有很多不同景點，衣，食，住，行等配套設施也不錯，環境清潔。附近之商場懂英語人不多，天天要用GOGGLE TRANSLATE。超级市埸可購買不同物品。早餐丰富，有不同款式之食物，廚師認真，笑容可掬，每天都有BRUNCH感覺。大堂接待經理团隊友善，和藹可親，樂於助人，協助解决在住宿期間外出之交通及郵遞包裹，推介附近小店購買日常用品,特別是Aruzhan。謝謝妳!祝你健康美丽快樂每一天!貴店生意興隆!

多麼令人失望的酒店。服務在整個過程中都很糟糕。無論什麼問題,答案總是NO!入住時間是2:00pm。我中午到達,要求提前入住。不!房間已經準備好了,但除非我支付了50美元,否則他們不允許提前入住。(一位不同的店員最終提前入住了我)餐廳在晚上7:00關門吃飯,附近沒有選擇。我拿了外賣,只是要了銀器和空玻璃。不,你可能不能帶去房間。最後,我買了一個叉子(房間裏仍然不允許玻璃。“人們偷了它們”)。30分鐘後,敲門要求叉子回來!酒吧裏儲備了可怕的。紅酒?不。白酒?不。只是啤酒早餐在早上7點開。我6:50到達,只是問我是否可以在我等待時喝杯咖啡。不。他們用完了果汁,要求更多。...等待它...不。電源關閉了幾次,一次2+小時。窗戶不打開,所以變得非常悶。房間一天沒有打掃。我只要求新鮮毛巾,我不得不把我的舊毛巾帶到前台,他們在那裏數着要更換。我猜他們的客人也偷毛巾!結賬時,我禮貌地問是否可以和經理說話。“這裏沒有經理”。這有點概括了整個住宿。這裏有很多更好的選擇,這不應該成爲IHG的一部分,服務很糟糕

Struttura piuttosto semplice ed abbastanza pulita,situata non lontano dal centro di Almaty. La mia camera era,abbastanza spaziosa e pulita,dotata di balcone,bagno con doccia,set di cortesia,in particolare ho trovato il letto molto comodo. Nel complesso si tratta di una buona struttura,non ancora avvezza secondo me,ad accogliere turisti da tutto il Mondo . Colazione e barriere linguistiche (solo un receptionist su quattro con cui abbia avuto a che fare,parlava inglese) da migliorare. Per il resto,lo consiglierei.

酒店年頭很久了，設施相對陳舊，尤其是空調，那個噪音讓人難以接受。衞生條件中規中矩，符合一個五星級酒店的標準。值得一提的是，酒店有一個很漂亮的中庭，這是我最喜歡的點。讓我難以接受的是酒店部分前台人員的態度，我遇到的女士前台服務態度很温和，但是一個胖胖的男士前台我需要重點批評！！！我用一萬堅戈想換點零錢，直接給我找了倆五千“丟“在了櫃枱上，這是多麼愚蠢的行為！！！而我在白俄住的酒店，前台沒有零錢換給我時，會主動幫我聯繫酒店內的銀行，協助我換取零錢，這就是差別！這種級別的酒店有這種前台真的是一種敗筆！另外，由於我是在攜程訂購的酒店，check out的時候酒店前台居然拒絕向我提供水單，並表示衹提供在酒店直接付款的項目水單。我住了這麼多酒店，我是第一次遇到這麼噁心的事情，由於當時要趕飛機，就沒在糾結，總得來説，我不會再選擇這個酒店了！！！

В общем сам отель достаточно не плохой, номера со свежим ремонтом и оснащение в них нормальное (все есть). Все остальное конечно тихий ужас: при заселении не было КАРТОЧКИ для открытия номера! Позор! у нас спросили можно ли вам открыть дверь в номер и оставить вас до у тра без ключа, типа выходить же вы никуда не будете?:) ПЕРСОНАЛ УЖАС!!! Далее, в номере было ОДНО полотенце, ОДНИ тапочки и т.д., как такое возможно когда менеджмент видит, что бронь ОПЛАЧЕНА на ДВОИХ??? Персонал постоянно катается на лифте, дождаться лифт в отеле просто не возможно (ходили пешком!) В целом, отношение к клиенту НИКАКОЕ! В финале и самое важное и ужасное - это конечно ВОРОВСТВО в отеле, украли наушники BOSE прямо из сумки со всеми переходниками, заметил это уже в Самолете когда решил посмотреть фильм, но наушников в сумке не было! Завтраки как и сама еда в отеле - ПОЛНЫЙ ОТСТОЙ! В итоге просто пожалели, что заселились и выбрали именно Grand Mildom, никакой рекомендации для будущих посетителей!

阿拉木圖最早的星級酒店，房間說不上來好壞，有新裝修的，有以前裝修的，廁所跟國內那種塑膠一體廁所一樣，洗手盆小到可憐，最主要一點是樓下是餐吧，酒吧……那個嗨啊！到2點左右還能聽到美妙的音樂，早餐的時候還能經常遇見一兩個宿醉的年輕人！樓下餐吧出品不錯，也不貴，晚上還有表演，人滿為患，可以喝酒、水煙！大堂的角落有可以換貨幣的，匯率不錯！早餐也可以，就是住的人蠻多的，起完了感覺沒什麼東西！尤其是三哥多，他們可是10幾個人擠一個房間裏煮咖喱的，如果有幸住你隔壁……恭喜你！不用睡了！

Stayed there for a night during my KZ trip, the hotel is located at a very comfortable location , the hotel rooms looks like more of heritage room with a few old decor plates and felt really warm, they provided with all the necessity services, and a secured cloak room was also there, I kept my luggage after checkout for almost a day and they were really helpful to store them at their place without any hassle and provided back the same in couple of minutes, They staff here speaks fluent English as well and take extra efforts to help their guest. Would definitely recommend to stay and get to know the services of the same.

On a holiday in Kazakhstan for 15 days, my wife and I stayed at this hotel on 3 different occasions and have returned with mixed reactions - 1) 2 Nights on the first leg of our trip - Though the hotel and room looked a little rundown requiring refurbishment, it was a comfortable stay and service though, very stiff and formal, was acceptable. Breakfast - Very good; Communication - Poor due to most staff members being unable to communicate in English. 2) 1 Night on the second leg - Room very good. Service - Stiff but again acceptable. Breakfast again very good and communication poor. BUT the worst part was that the integrity of house keeping and reception staff was suspicious. While checking out after our first stay, my wife had left behind a set of clothes in the wardrobe. This came to realization, after reaching our next destination and I immediately called up the hotel and informed them. The lady assured that she would check and ring back, which she never did. When we checked-in around 5 days later, I was told that house-keeping had reported that nothing was left behind. My wife was firm and we asked to speak to a senior manager or the GM. It was then that we were asked to please wait for a recheck once again. One hour later, I received a call in my room, requesting me to collect the dress from the reception, without the courtesy of having it sent up to our room. 3) 1 Night on the last leg, before taking our flight back home. Room - Small and in very poor condition with walls having peeling wall paper and stains, Shower room, very small restricting mobility for me at 184cms height. I requested if the room could be changed but was answered with a curt - SORRY. OVERALL - This hotel definitely needs to upgrade it's service which is the FIRST ESSENTIAL in the hospitality business. A mechanical smile and words of welcome are not enough to convince a traveller to come back. If my bookings were not pre-confirmed, I would certainly not re-visit after our experience on the second time.

早餐不錯,但不是太棒了。房間不錯,乾淨,衛生間有一些用品。酒店週邊的公園和地方不錯,可以好好走走,如果願意的話。早上總是有噪音(我想清潔工做了一些工作)。另一個問題是早上的早餐時間是早上10點,這對從歐洲旅行的人來說不方便。正如我所理解的,沒有可用的替代品。我們要求一瓶水,另一個空白到房間,要得到它們很有挑戰性。特別是,有一瓶水,因爲他們拒絕把費用放在酒店房間,但要求現金付款,這對我們來說是一個驚喜。