奧蘭多阿爾塔蒙特斯普林斯/梅特蘭居家酒店

Think twice! No housekeeping services for an entire 6 night stay, room door was extremely difficulty to open, overall cleaniness was subpar, room flooe had hole and indintation that were a trip hazard. Additionally, breakfast food items/options were horrible tasting, and no real attention to detail overall. Very dispointing stay to say the least.

Queja constructiva habitacion 313 La habitacion que me asignaron en la tina regadera hay una fuga de agua considerable, atribuyo a falta de mantenimiento adecuado, en cuanto a equipamiento de trastes de cocina y cubiertos esta incompleto, el telefono de la habitacion no funcionaba, en general, estoy sorprendido por estos detalles en una cadena de hoteles de la cual tengo y siempre he tenido otra expectativa,

The staff and breakfast were good. But the state of the room was disappointing. There was mold on the bathroom wall and ceiling. The kitchen cabinets were rickety. There wa no pot in the coffee maker. Overall we were disappointed as this didn’t live up to a Marriott property.

Is not a luxury hotel but it was nice and convenient for what we needed. We only stayed one night.

Ótima recepção e atendimento.

スタッフが、親切

Pros: quiet, clean, nice front desk people. Problems: absolutely NO cooking equipment of any kind...no pans, no spatulas, no strainer, nothing but a few plates and cups. We had to ask for pans to cook, and they gave us two beat up old pans. Why would someone rent a place with a full kitchen and then not cook? In addition, the place is aging and fraying around the edges. Pool is not heated. They only gave us two towels and we had to go to the desk to ask for more. Breakfast is fine, but nothing special. Same eggs and pork sausages every day. Bed was too soft for us, but that's a matter of taste. The additional $5 per day parking fee was just .... irritating. If it was downtown somewhere that might make sense.

We stayed at the hotel for 3 days and 2 nights and overall, the place looked like it needed a renovation. The sofa bed was comfortable but pretty springy. In the shower, the bottom of the bathtub looked like it hadn’t been cleaned for a while. The charging spot by the sink didn’t work, and I had to do my hair next to the bed, which wasn’t really practical. On the second night I found a cockroach by the bathroom door, which had never happened in my experience with hotels. I will say that the staff was very helpful and accommodated our needs. But the only lace didn’t really look like the picture of online. If you’re honestly just going to stay there to sleep at night, then it’s okay, but if you’re going to stay a long time, I would say to think about it.

The rooms are outdated. The manager (short Asianooking lady) is rude and tried to get loud with me in front of other customers, after she admitted the pull out sofa in my room was broken and they have been asking corporate for things that they are not getting, and even showed me a list of things. She refused to switch my room, and expected my son to sleep sitting in a chair the entire weekend because they only have one maintenance guy that wasn't there. Instead of her switching the room she refunded my day and told me I could go somewhere else (referenced me to go to the Extended Stay at Summit Tower). They had a Christmas party in the dining area for guest and didn't bother to think about the homeless families and children living there.