阿默斯福特Monnikendam / Waterpoort附近酒店

I had a terrible experience in this hotel at the end of August. Someone(s) broke into my room for 2 consecutive days with my door confirmed locked. The hotel didn't treat me seriously, they couldn't provide any convincing explanation or compensation. I went there for a business trip and had booked this hotel for 10 nights. The break in incident happened in the early morning 5:30am after my first sleep. I heard someone tried to open my door, but because I had locked it, so the intruder shaked the handle a few times, and eventually it did open!!! I went down and reported to the reception directly and asked if there was any CCTV. The staff said she didn't know...had to wait for her colleague to come back to answer me in the evening....by then i was told that there was no CCTV in this hotel...and they admitted it was one of their staff who broke into my room!!! I requested an explanation, the front desk only said it would not happen again. I requested to meet the duty manager, she said the manager would talk to me tomorrow....this is how they treated this security issue and code of conduct ”seriously”. Totally unacceptable. I could only go back to my room for the 2nd night. But then at 7:15am in the next morning, there was someone broke into my room again!! With a loud door closing sound, which i even more confirmed then the first time. The intruder went out as well before showing his/her face. It was unbelievable!!! I reported to the front desk again but they seemed not believe in me. Said it was not their staff this time and it was impossible to unlock the door with other cards. Long story short, it took me a whole day again in order to talk to the duty manager. And i personally showed her how to unlock my door using her card. She was finally speechless and arranged a new room for me. She said would investigate But I still could not receive a solid explanation in the next day and really felt unsafe. I was not able to sleep well and was super alert to different sounds. The next day the GM finally met me, but then still no compensation or with any gesture of apology. Didn't feel i was treated seriously so I decided to change the hotel for personal safety. They still charged me the fee for the 3 days. This was my worst hotel experience ever. Highly NOT recommend this hotel for all Amersfoort travelers. Safety first! #AccorGroup #MercureHotel #Amersfoort #Netherlands #JohnWebb #AdamMansour

We were on a coach trip from 17th - 21st April. Unfortunately my husband fell ill the day before we were to leave & had to go to hospital near by, they operated on him on Friday. I would just like to say that all the Berghotel staff went beyond making my extended stay very comfortable and they helped me by sending emails & printing documents out, nothing was too much trouble. I thanked them all.

We have been frequent visitors to this hotel over many years. We have watched it grow but not loose any of its charm. We absolutely love it ! All the staff are extremely helpful and friendly . The hotel is nice and clean, beds extremely comfortable, love the breakfast where the staff pamper you with no request too much trouble. With the new technology no need for loads of paperwork, plastic keys at check in - you receive an email with your electronic key 👏 We look forward to our next visit.

到達時與旋轉門進行了小搏鬥(非常尷尬),工作人員非常貼心,確保我沒事。Prosecco 帶到房間,作爲酒店的免費手勢,這是一個美妙的驚喜。餐廳的一頓特別的餐,比如羞恥它是如此安靜,如果你留下來去餐廳,支持酒店。房間很棒。整個體驗很棒,迫不及待地想回來。喜歡NH範圍。

Room at the front with lovely view of the old town hall. But disadvantage is the noise in the nights on the weekends. Despite an excellent location the hotel is situated next to ‘bar street’ in Zeist. Rooms are spacious but no fridge. Towels need upgrading. Had a few drinks in the Grand Cafe downstairs and was unable to charge this to room. Had to go upstairs to collect purse. Not guest friendly. Very sp**** on coffee and tea in room. Had to ask for extra every day. Staff is friendly and helpful.

The hotel is set in a nice location in the country and a 20 minute walk from the train station which was ok for me, even if it was uphill which is weird in NL ! Check-in was weird, for some reason the two people were talking about us in Dutch and laughing at us, nice welcome. There were three of us arriving at 14:30 but our room wouldn’t be ready until 15:00 so the individually stored our bags, which was weird. My colleagues wanted to use the gym, but despite the fact we were there for almost a week there were no slots…..weird, later found out the hotel had leased the gym to a fitness trainer - why not be honest about it! Rooms have almost no sound deadening, TV didn’t work, no hand soap in the room and piece of foam for a bed wasn’t the best, I guess from that perspective you get what you pay for. Most of the bar staff and waiter staff were brilliant, great personalities and wanted to do their best for you which was nice. The food was a bit patchy and got the impression they were struggling in the kitchen, no different to many hotels and mostly ok, my group had to reject a couple of steaks, but was dealt with reasonable professionally. The meeting room was tight and a bit dangerous from the perspective the laptop power points were on the wall and created quite some trip hazard and the overhead projector build had seen better days and made the colours wishy washy. And now for the downright ugly, now I do get that hotels are struggling to recruit in current climate, but why would you put your worst employee on reception! We had an American VIP join out meeting, he only drinks Coke, as there was no one in the bar area I asked if reception could help. He said he could, promptly brought two bottles of Coke but then told me that I wasn’t “authorised” to put this on my room and I needed to pay cash. I tried to reason with this person that I didn’t have cash on me and as we were spending in the region of 15,000€ with the hotel perhaps he could either add it to the meeting room cost, or food and beverage cost. He told me that he was not prepared to do so! He summoned a colleague from back office and she agreed the only option as I had no cash on me was to leave with the Coke. I was rather upset by this trea**ent and to my discredit I raised my voice, and despite a colleague was on the phone to potentially another guest and there was a queue behind me, they simply didn’t care and it was more important to them that they didn’t release the Coke with payment ! I left shocked, then entered the kitchen to find the bar staff cleaning dishes as they we short staffed, which I understand, and her comment was “ I don’t know how to charge you for the Coke, but you take it and I’ll figure it out”. Give this lady a promotion and send the clowns on reception to wash the dishes.

Op de site gemakkelijk gereserveerd,  je moest wel 100% vooruit betalen. (Inplaats je creditcard als zekerheid te geven) (Later zag ik dat sommige gewoon achteraf konden betalen)  De balie werd bemand door een jongedame. Die blinkt niet uit in welkome vriendelijkheid. Later vroeg ik of ze eurobriefje in munt geld kon wisselen omdat hun hotel automaat alleen muntgeld accepteren. Dat heb ik niet,  was het antwoord. Inplaats van zelf aanbieden vroeg ik of ik wat uit de bar mocht. Dat kon uiteindelijk,  pff. Het hotel is recent geopend. Kamer 239 oogt nieuw. Toilet was niet 100% schoon.  Restaurant,  de jongens die er rond liepen hebben geen horeca ervaring, of moet KFC zijn. Had een goulash soepje vooraf, was niet lang genoeg in de magnetron geweest. Daarna had is spare ribs, die hadden wat langer voorgegaard moeten worden. Kreeg geen extra servetten of een citroen doekje. Mocht je je handen gebruiken om te eten. Maar ook geen bakje of extra bord voor de botjes. En tempo is ook niet erg hoog. Locatie is buiten Amersfoort, maar je zit zo in de stad. Bedden prima. Overal door het hotel hangen oude foto's van Amersfoort, erg leuk Wifi is in mijn kamer zeer instabiel, labtop deed het zelfs niet. tv ned 3 en sbs6 worden op de tv gescrambled. Nog navraag naar gedaan maar ze wisten niet waarom.  Ontbijt goed compleet,  zelfs met een egg-station station. Wel is het in deze tijd dat het ontbijt ”maar” tot 9 uur is. Ipv je nu veel ziet in hotels to 10 of 11 uur.