埃姆斯紅屋頂客棧(Red Roof Inn Ames)

The front desk staff was super friendly and helpful. Unfortunately my room did not have a working thermostat, and therefore no heat. That was not good. And snow removal started super early in the morning right outside my window, which happens as they are trying to keep people safe.

The service was outstanding. The breakfast was outstanding. We had biscuits and gravy available along with other regular Motel offering.

On accident, I booked a room with a jacuzzi. I asked the front desk if it was possible to get a smaller room. He spoke about having to clean two beds, although I had not touched anything. He did not bother to look for another room and the hotel was not full. I decided to use the room I booked Obviously it had not been used in a while. Dead bugs, dusty, clock not moved back an hour, light bulb above jacuzzi/ shower was burned out. Bed, pillows, and bathroom vanity are outdated. Jacuzzi tub old and had crack that had been repaired.

Visiting for a football game. Staff at counter was friendly. Room was clean but very basic. Room and property need some updating. Price was high because of the football game which should be illegal to price gouge like that. Had an outside light that was blinking like a strobe light that kept flashing in our window (curtain did not cover entirely).

The staff were very friendly and helpful. The facility was very clean, however worn. The sink did not drain well...very slow. The breakfast was plentiful.

Booked this because it was the least expensive option at the last minute. We have stayed in this area a number of times over the past five years, and this was probably the most average experience we’ve had. Initial room had plumbing issues, so they moved us to a new room, Which had a gurgling toilet. Staff seemed helpful but exasperated, like they were disappointed that the property was not better kept for guests. Again, priced significantly lower than many of the other properties in the area, so definitely you get what you pay for. Could be a really nice option with just a little more maintenance

The breakfast was great! There is a pool here even though it’s freezing cold. Staff was very friendly (difficulty conversing with the cleaning staff). The whole building needs updating and the rooms need to be deeply cleaned. However, it was okay.

Nice big rooms. Pressure in the shower could have been better, but overall a nuce comfortable place to stay . I travel alot for work. I felt safe here!

This is a well run resort. I come once a year and the Coady's are so welcoming. It's unlike any other hotel experience.