瑟斯克普瑞米爾酒店

Do Not Stay here - So the hotel is fine as you would expect from a premier inn however we stayed here just before Christmas to visit family and they have cost £500 worth of damage to my 4 week old car. I've been in touch with both the hotel and guest support and they don't want to know. The fence in the pictures is made out of wood and when we arrived was still a wooden colour. When we left 2 days later the fence was purple. The weather was strong gusty wind and rain for most of the time. Some clever person must of sprayed the fencing as opposed to a roller as my car is peppered in purple paint. I only noticed after Christmas when washing my car and they said because of this they cant do anything. Id understand if it was white paint but not many places use the premier in purple that you can clearly see on the photos. I was parked far away from the fence as super paranoid about damaging it. If you stayed here on the weekend of the 20th DEC then I urge you to check your car for these paint marks. So Now I am £500 down after having to send my new car away to be treated and machine polished Shame on you

Let me start by saying the staff and food (breakfasts & Dinners), were excellent, so why the 1 star review? We were in room 001 in the ground flor, and everything was as expected until it came to time for bed. the side of the mattress nearest the window, had a vey bad dip (when any weight was on it), which made sleep very uncomfortable, I don't normally have trouble sleeping. I told the manger the next day and she said they would look but couldn't do anything other than turn the mattress which would have affected my wife's side. After another 2nd bad night, as we checked out, the manger gave me the number to call regarding the good night sleep guarantee. I called the number the next day and the agent told me, because they are silentnight mattress', i wasn't covered, even if the mattress was damaged!

Aircon failed through the night - the only window was a non-opener.We were not likely to get dressed & call reception to report the problem - I intended to report it at reception the following morning but it was unmanned with the option to just put the room card in a box. We both had headaches & quite frankly just couldn't wait to get out of the building

Very clean, well organised, staff were lovely and very helpful. Megan in particular was great and could not have been nicer - her customer service skills were excellent. We arrived to easy check in with option of electronic or staff check in. Room was spotless, paintwork is fresh, grounds are kept pristine. Breakfast was lovely with lots of choice, cooked food on hot plate was constantly fresh and of good quality.

We checked ourselves in at the kiosk. The room was a standard Premier Inn room. We only had one set of towels but found someone in the restaurant who gave us another set. Good nights sleep. We didn’t eat there and chose to go into Thirsk for breakfast.

Amelia & Jay were our servers and they Were amazing,they looked after us very well and came across as very pleasant people and deserve five stars every time.