安克雷奇中城萬豪TownePlace Suites酒店

What a sad and worn out hotel. Small rooms that they advertise as suites. The TV is so dim that it can’t be seen without closing the blinds. Thermostat takes the setting and heats the room to 2 degrees below the setting and about 8% humidity. The heat kicks in and wakes you up. Bedside outlets are so worn out that the plug falls out because of its weight. Breakfast is OK if you just want calories with sugar and fat. Forget about healthy food. The back view looks like an abandoned prison yard. Just avoid this place.

I cannot say enough about the Customer Service. I especially have to give high accolades to Jeremiah and Kone. They take total customer satisfaction to a higher level. Both of them listen and understand questions and concerns. They are great as concierge as well, recommending restaurants, sites and places to visit and things to do. The rooms are kept clean. Full service is once/week with “fresh ups” every couple of days. You can request full service more often. The staff is very accommodating. The continental breakfast is very good as well. You get a lot of bang for the buck.

The room was clean and comfortable. The breakfast was average. The staff was ok. Not my favorite place, but certainly better than a lot of what is out there. I’m giving 3 stars because I was here a month ago and I am finding that this is really a hit or miss location. I chose this place twice because of the price. I’d roll the dice and stay again if the price was right.

We had 3 rooms reserved- 2 studio king rooms and 1 double queen. The double queen and one of the kings were fine. But the 2nd studio king given to us was actually an accessible 1-queen room. Immediately went back to the front desk to ask why and change rooms, and we were told the hotel was booked solid for the night, and that "in their system, that room is listed as a king." I pointed out that as the manager, he should know that the room is incorrectly marked as a king room, not an accessible queen, and therefore not give it to someone who has prepaid for a king room. He claimed not to know that this was the case with this room. It's not a big hotel, so that's ridiculous. Then my husband and I asked for a discount, just for the price difference between what we paid for and what we got. He said no, because "there was nothing he could do since we prepaid via *******." Mind you, this hotel is in a lousy location, no views, etc, and still charged us nearly $600 per room including taxes and fees for the night. There is no Towneplace on the planet that is worth that much money. All hotels in Alaska are overpriced, but this is crazy. Obviously, this hotel is putting 3rd party bookings in lousy rooms that are not what you paid for, and then claiming they can do nothing about it. So I called *******, and they handled giving us a coupon for another time. Totally unacceptable here. Feels like bait and switch happened. You've been warned.

Hotel is in a nice location. Main lobby looks nice with all of their Christmas decorations. The main lobby and dining area are clean. Fitness center is clean and equipments are working. Pool is so cold, they said Heater wasn’t working. Hot tub/ jet spa is working but did have an excessive amount of salt. They need to run a salt test on that. Overall stay was pleasant because employees are so nice and helpful. There wasn’t a trash bag in the bathroom trash can so I asked the FD and they gave me what I needed. The server/cook was so nice as well. She made sure all products are refilled when emptied by guests.

The overall stay was okay for the price and amenities and customer service. You’re almost better off staying at a bed-and-breakfast. I was disappointed to find out that there was John continental breakfast, not even a welcome refreshment area for a glass of water, or maybe some hot tea. The elevators seemed old to say the least, and the ride was a bit bumpy. After calling the front desk to ask for a blanket, they told me I could come down and get one. Where is our last place that we stayed? Their housekeeper brought one up for us. I just think the small things to make it so much better!