庫克船長酒店

這是我住過最髒最糟的飯店，地毯和沙發放久了感覺很髒。第二天要求打掃房間，服務生卻推脫說他們房間不是每天都打掃的，我還是第一次聽說，後來客房服務送來了兩條浴巾。朋友的房間地毯上全是頭髮根本沒打掃過，服務生卻謊稱已經打掃過了。沐浴露和洗髮精完全用完了，第二天淋浴也沒有熱水。朋友打電話過去，態度也很敷衍。糟糕的體驗，不知道是飯店的問題，還是攜程降低了對合作方的要求。最近在攜程訂的飯店體驗不太愉快

位於市中心的優越位置。然而它有點過時了。附近有很多商店和餐廳都在步行距離之內。如果再次造訪安克雷奇，將再次入住。

We are from Florida and Hotel Captain Cook really stood out for us. We arrived later in day, wonderful staff checked us in, and then we headed to the rooftop restaurant for an appetizer and drink. Highly recommend this hotel for comfort and a cozy experience.

Room was dated and dirty. Curtains, fabric on furniture, and pillows were stained. The window even when closed as tightly as possible had cold wind blowing through it which whistled all day and night. The window had ice all around it because of the cold wind. For one of Anchorage’s most expensive hotels, the room quality did not match the price.

After speaking with front desk staff about the offer I booked we came to a mutual decision. VIP offer would get me $20 in food and beverage credits and the night manager offered an additional $30 food and beverage credit for the no longer valid executive lounge access. Upon checkout when I inquired to Angel about the missing F&B $50 credit he said there were no notes on the account and my $50 food and beverage charges were not valid. I would like the promised $50 food and beverage credits returned to my card please.

The toilet was clogged when we first arrived from the previous guests before us. The TV did not work the first night and when we called the front desk to ask someone to come fix it, but no one came. So we had to go downstairs and make a second request for it to be fixed. Also, one night, we tried to place a breakfast order with room service so it would arrive at a specific time, but they said they would not take room service orders for the following morning. The valet parking was $40 per night and they did not offer another parking option; they said we would have to park elsewhere in the city if we didn’t valet and the valet attendants didn’t carry change for tipping. Finally the Crow’s Nest restaurant was closed Sundays and Mondays.

A Stay Filled with Kindness and Grace I recently stayed at this hotel with my dear friend of over thirty years, who is in the advanced stages of muscular dystrophy. This trip was meant to be a small but meaningful getaway — a chance for us to rest and share time together — and the staff made it truly special. From check-in to checkout, everyone was friendly and professional, but Ross, the Front Desk Manager, stood out in an extraordinary way. He arranged for fresh roses to be waiting in our room and extended a late checkout so my friend could rest comfortably before our departure. Those small gestures turned an ordinary hotel stay into something deeply memorable. I’ve stayed here several times over the years, but this visit touched me most. The compassion and quiet care shown reminded me that real hospitality is about seeing people and meeting them where they are. Heartfelt thanks to Ross and the entire team — you created a memory we will both treasure.