波士頓安多弗希爾頓逸林酒店(DoubleTree by Hilton Boston - Andover)

好的！

飯店現代、乾淨，整體來說相當不錯。我們沒有聽到任何鄰居的聲音，但我們的房間位於大廳的盡頭，靠近一個服務區，那裡有很多吵鬧的機械（垃圾箱/垃圾壓實機？），它們整夜不停地運轉，把我們吵醒好幾次次。

週六晚上有多次租金，其中一次是高中聚會。飯店很吵，人們放著刺耳的音樂，在大廳裡跑來跑去，跑過去時隨意敲門。酒店不關心。當我與前台的一名酒店員工交談，要求週六晚上部分退款時，他們將其轉給了 Ecpddia，說他們無能為力，因為我是透過第三方預訂的。當然，********必須聯繫飯店才能收到部分退款，但他們拒絕了。 飯店本身沒什麼特別的。房間水壓低，床很普通，電視訊號時斷時續。我嘗試了自助早餐，但願我沒有這麼做。儘管說他們營業到上午 10 點，但實際上卻在 9:30 關門。食物 ******。希望我能拿回 18.75 美元。考慮到他們兩晚的價格接近 600 美元，我再也不會住在這裡了。非常失望;不惜一切代價避免。

房間實在太噁心了！他們把我們安排在另一個同樣髒的房間。一切都非常骯髒，牆壁、床架、浴缸、燈、地毯。浴室地板上甚至還有尿漬和糞便污漬。我們要了拖把或清潔工自己清潔，但他們什麼也沒給我們。最糟糕的是，我的朋友醒來時發現床上有一隻蟑螂。

反應速度慢，沒有緊迫感。清潔團隊直到下午 5 點之後才拒絕房間。顯示出年代久遠和許多破損和破損的家具。歡迎很好，但離開的感覺很糟糕，再也不會回來了。

飯店房間靠近外部出口的地毯上有覆蓋物和餅乾屑。 黑暗、陰暗、有異味、光線不好、 大廳酒吧原定於下午 3:00 開放，但下午 3:30 調酒師卻沒有出現。 整體而言是一座過時破舊的建築。

幾年前我參觀過安多佛的逸林酒店，但它周圍的氛圍不錯，令人愉快。這次，每天晚上就像有人開派對一樣，在酒店周圍留下瓶子（沒有清理），電梯和走廊的地板很黏。咖啡裡有很多渣，味道很糟。早餐很不錯，他們有煮熟的馬鈴薯和蔬菜（洋蔥、辣椒和其他一些）。晚餐菜單更像是酒吧食物。沙拉不新鮮。最接近牛排的是牛排小貼士，但太貴了。對於工作來說，還可以，但我絕對不會計劃假期旅行入住這家酒店。 非常好的、僻靜的環境。酒店有潛力。它目前專注於舉辦活動，在我入住期間，每晚都有幾家不同的公司使用這家酒店，而且已經訂滿了。

自從我上次入住以來，大廳升級了，很不錯。房間很大，床很舒服，設施也很好。我真的很感激他們有整瓶乳液和淋浴用品，以減少大多數酒店的小塑膠瓶的浪費。

My family and I were forced to leave by police at 2am tonight by your employee, Casey. I came to the front desk around 1:55 am after I woke to use the bathroom in my room and it would not flush. I asked for maintenance then asked for another room then I was told there was nothing that could be done. Casey was the opposite of helpful. It is almost as if they feel bad about their life choices that landed them working at a overnight shift at a hotel. Regardless the reason, the person has zero compassion as a human. I was accused of being intoxicated which I do not drink because the other issue here is I have terminal end stage liver disease with cancer complications and currently waiting a transplant or I will die. I just wanted to have a working toilet. I was insulted and offended by the level of service provided. I also had no where else to go and was here for Father’s Day to take my family to Canobie Lake park. Those tickets are lost as well. At the minimum I would appreciate a full refund. I will follow up Monday with a phone call to management. Let us hope it this blatant robbery is made right. The police officers that came also agreed with us this was the stupid waste of their time. If it is default policy for customer service to just call escalate and call the cops, then I question this business. I have traveled over 25 years at hundreds if not thousands of hotels throughout the world and never had something like this happen. What a sad world we live in.