安多弗萬豪春丘酒店

我們剛回來帶孩子在幾個晚上的旅行中回來,我必須說房間很乾淨,空調工作很好。抓和走早餐很不錯,每個人都找到了一些東西。很多遊戲室外和游泳池很小,但孩子們不介意。工作人員總是樂於助人。我不得不去前台買幾件東西,當我輪到我的時候,這個女人對着櫃檯後面的女孩尖叫,看到這種行爲是很可怕的,但是她甚至在外面和其他客人都很粗魯。在這位瘋狂的女士離開後,我跟工作的小女士談過話,告訴她她非常專業,不應該受到那種待遇。她感謝我,幫助我度過了整個住宿期間所需要的一切。麗貝卡公司有你真是幸運。你不僅對我的家庭,而且對任何需要幫助的客人都很有幫助。當麗貝卡換班的時候,另一位年輕的女士雪莉來了,她又很樂於助人,總是笑着迎接我們。布拉沃索涅斯塔,你很有工作人員。非常感謝女孩讓我們的旅行令人驚歎。我們很快就會回來!

I got the best experience with the staff from the moment I checked in Lisa was so welcoming thank me for being a diamond member and ask if there's anything else she could do and gave me a nice warm cookie. very happy Then I went to the dining area where I met Lisa which was one of the bartenders and I got the same nice warm welcome she was very attentive and anything I needed was taking care of immediately. Which was very impressive because there was a full bar. I definitely will be back and recommend it to my company to bring all our people of people here. Very nice experience all around

Nos quedamos en este hotel porque quedaba cerca del colegio Philips Academy Andover. El hotel está al lado del restaurante Chili´s y también de una gasolinera. El desayuno está bastante bien con huevo revueltos y fruta.

酒店很完美。房間很乾淨,工作人員都很好。健身房很新,也很乾淨。我們升級到2-room套房,2張雙人牀。淋浴設計非常智能,有完全關閉的門,而不是毛簾。房間裏有 Netflix , AC 完美。牀很舒服,我們覺得作爲身份持有人非常重視。早餐很美味,有很多選擇。作爲萬豪邦沃的白金精英大使,我住過很多酒店 - 在安多弗的這一晚旅行,我驚喜不已!

Hilton Honors This past weekend we were camping in New Hampshire. We had two days left on our vacation when sudden lightning storms were moving in. We decided as a family to fold up our tents and call it quits. Well my young granddaughters began crying, this fueled me to call my Hilton Honors and book a couple of rooms for my family of nine. I was on the phone in private to make the reservations and surprise the family. The women on the phone from Hilton Honors was very helpful. She found what she explained was 2 one bedroom suites with fireplaces and all kinds of wonderful things for the whole family. It was in the Laconia NH area just 31 minutes south of where we were. This was perfect because we had to all travel south to head home. As we were traveling towards the property my wife read the email the woman sent me and it was in Andover/ Boston Massachusetts. This is over an hour away. I called the hotel (Homewood Suites) and the hotel clerk told me we could not cancel the reservation and change it to the Laconia one I had made originally. Extremely frustrated I said I’m not gonna ruin this thing I was trying to do. So off to Andover we went. Upon arrival the clerk (the same one I spoke to on the phone) told me they were over booked and they were trying to accommodate us. My entire family was now sitting in the waiting area (9 of us 5 adults 2 toddlers and 2 teenaged girls) waiting patiently for our rooms. We are now wet and just tired from camping, packing and driving. Now the clerk takes us to a 2 bedroom suite that we were ok with and said we would take it. After a few minutes the clerk calls the room and says we can’t stay in this room and that we had to come back to the front desk. All 9 of us went back to the front desk and she informed us that the room was already reserved so I asked like ours was already reserved? She smiled and said the manager was on his way. He arrived 20 minute later and sat at the front desk trying to fiqure out what went wrong. Half and hour later he called us up and explained how Hilton Honors completely messed up our reservation, they over booked like they always do. (His words not mine). He then explained he was trying to accommodate us as best as he could. After about an hour of waiting my wife very frustrated walked up to the desk and asked have we found a room yet?? The girl said “oh yes here’s your Keys”. Wow they couldn’t call us up to the desk while we were 15 feet away waiting for almost 2 hours in total! We all walked to the rooms on the third floor. The first room we walked into was full of empty drinking bottles, unmade beds, towels and garbage everywhere. I called the front desk and she put half my family completely on the other side of the hotel. ( I forgot to mention I was promised adjoining rooms). We were finally after almost 3 hours we were in our rooms! Not once did this manager or his staff come to me and say I am so sorry for any inconveniences we or Hilton Honors may hav

我們訂了一晚住宿,和朋友和家人一起慶祝女兒的生日。我的姻親從佛羅里達飛進來,整個星期都在酒店住。我們要求他們旁邊的兩臥室套房。酒店說他們可以滿足我們的要求。我們去辦理入住時,前台沒有人。最後,一些粗魯的女人問我們是否都準備好了。我告訴她我在那裏辦理入住。她說他們把我們的預訂搬到了街上的Springhill萬豪,沒有人發郵件或打電話給我通知我這次更改,我問是不是兩臥室套房,她說沒有。她說新房間有兩張大牀。她說,因爲我原來的套房技術上有兩個大牀,每個臥室都有一張,這是可比的,我可以拿或離開。這種計劃的變化使我們的家庭在兩個酒店之間分裂。不適合聚會。此外,新房間沒有廚房或客廳,像我們計劃的那樣有一個拉出沙發。我知道酒店有噴頭故障,它淹沒了一半的酒店,但放棄了我們的房間,沒有通知我們,這超出了專業。我還能說大堂有兩個警察,因爲酒店很難將一名居民從被洪水淹沒的房間中驅逐出來,這家酒店是國家的避難所。我希望在預訂之前就知道這一點。感覺其他未來客戶應該知道這一點,這個地方不用說運營更像避難所,而不是實際的酒店,這個地方怎麼能自稱爲萬豪,超出我的範圍。幫自己一個忙,遠離!

我們非常喜歡我們在新裝修的安多弗酒店住宿。從我們到達的那一刻起,酒店細心的工作人員和經理布賴恩特等人歡迎我們成爲皇家客人。感謝布萊恩即興的美國曆史演講,我們瞭解到參觀了客棧的著名客人和菲利普斯安多弗學院的輝煌歷史。布萊恩還建議我們參觀附近的愛迪生畫廊,使我們的訪問最難忘。強烈推薦,管理精良的安多弗酒店。