Absolutely horrible problems. This was our 2nd time staying, the first time a couple years back and I've never seen such continued gross incompetence. So giving it a 2nd shot we book 2 nights. In the middle of the night I cant sleep & go to use the bathroom, i sit and the water in the toilet bowl is literally steaming! I flushed a couple times to no luck, waited & tried again, my butt was literally sweating sitting on it & the steam rising from the bowl smelled BAD, i mean its steam from a toilet. I promptly call down & they said theyll have someone look at it first thing in the am. Ok, so then I go to take a shower to help me sleep and water is SCOLDING hot, will not get cold, we even let it run. Again, this is the middle of the night so I'm wiped & finally just give up. So I go to wash my hands in the sink and THAT water is also only scolding hot. I've had it & just go back to bed but not before needing to get BOTTLED WATER downstair in order to brush my teeth, yes for real.
Next morning, maintenance comes up & water is suddenly warm after it runs for a bit & the toilet flushes, interesting. He says it happens at times of high use or if the valve isnt properly turned. But ok, problem fixed right? Nope. Next night same thing, i call down & finally they switch our room. Worst part of all is they not only mistakenly charge us THREE nights rather than the 2 booked but they refuse to refund the fees for the original nights booked after everything. Manager Rodney is terrible.
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