安地瓜Ermita de los dolores del cerro附近酒店

We tried to stayed with this hostel having booked a private room 3 days before we were supposed to stay with them. They checked our card having taking a deposit before refunding it the same day and then send an email confirming our reservation. The day of check-in we were on an 8 hour transfer shuttle from our previous destination where at 6:30pm they charged our card again for the full price of the room. This was a travel card that we DON'T keep money for security reasons and only top up when we need it. No where on their website or reservation does it say they are going to charge the card, let alone before contacting us. After attempting to charge the card and it declining they contacted me saying ”Your card was rejected by our system, so it's invalid reservation”. I replied to them saying we were 30 minutes away from them and we can pay upon our arrival. Their response 20 minutes later was ”Sorry your reservation was cancelled since your card was rejected by our system, and someone else booked” HOW UNHELPFUL. Having been sat on a bus for 8 hours, 30 minutes from checkin they had cancelled our reservation despite us telling them we were on the way and had given it away to someone else. When we went to speak to them about it, they were unapologetic and unsympathetic to us not having a place to stay on Saturday night not looking to resolve our issue due to their actions. Imagine in different circumstances we may have been arriving late via plane and not been able to get in contact with them at all and they'd cancelled our reservation and left us stranded late at night in a foreign city. I would not book with them as at that point what's the point of making a reservation if they don't adhere to it!

我對海灣工作人員之一感到非常失望。我是酒店付費的客人,想在餐廳區觀看歐元足球比賽,喝幾杯飲料用餐區非常安靜,只有另外三個人喝酒看比賽。我坐下來被告知,如果只是喝酒而不是點菜,我就不能看比賽,我不得不帶孩子坐在酒吧區,看不到屏幕。令我不安的是另外三名客人沒有點餐,被允許坐在一張桌子旁,另外兩名沒有付錢的客人走進來,被允許觀看比賽,而不是點餐。整個遊戲的用餐區都是空的,有很多空桌子。所有這些坐在桌子旁的人(不是點菜)都是男性,我感到受到歧視和欺負,因爲我是帶孩子的女性。清潔工和酒店工作人員都很好,但一個酒吧工作人員(英語說得很好)破壞了我在這家酒店的經歷。

我最近的經歷給我留下了深刻的印象!!!工作人員非常友好,樂於助人,並超越一切,以確保我的需求得到滿足。他們的客戶服務技能是一流的! 最重要的是,價格非常合理,價格實惠。感覺自己物有所值。

早餐排的長隊

這是我的最後一分鐘的酒店,因爲另一家酒店有問題,之後我沒有酒店給我哥哥和我。這家酒店超級樂於助人,很包容。他們緊急給我買了2間房間(特大牀),價格或交易都無麻煩。甚至在我等待入住的時候還給我免費飲料。很棒的服務和工作人員。很乾淨舒適的房間。工作人員真的很友好。安全乾淨的環境。房間含早餐,早餐絕對美味,令人驚歎。酒店天台風景優美,有山和火山景觀。我們還在天台吃了午餐,他們的食物太棒了。非常靠近工匠市場,拱門,銀行交易所 - 所有步行距離。我唯一的問題是浴室水槽和淋浴的堵塞,但酒店工作人員爲我打掃了。根據要求,他們甚至給了我一個小支架風扇,供我房間度過炎熱的日子。夜間溫度很好,房間很涼爽,沒有必要的風扇。牀超級舒服!我強烈推薦這家酒店。