Prettig verblijf gehad in het hotel. Het was schoon en netjes. Geen gebruik gemaakt van ontbijtservice. Als enig punt van kritiek was dat het gebruik van het parkeerterrein niet vooraf door de reisorganisatie was kenbaar gemaakt dat het Euro 19 per dag bedroeg. Uiteindelijk de helft betaald.
Tevens was er op de kamer geen informatiebulletin over de voorzieningen in het hotel. (kluis/ontbijt/telefoon/verlichting/afstandsbediening tv/schoonmaak)
Friendly counter and allowed to go to my twin room 4 hours early. Very clean hotel with towels and water supplied. No kettle but I think this must Bea Belgian thing. The station is opposite but it is 20 min walk to the old town. Fine for me but some may want to be nearer. The walk there is the main shopping street. Overall I think it was great value. As a note to other guests, and I always write this, please be more considerate when talking in the corridors especially before 8am. Whisper, your voice echoes and sound meds like you’re shouting. And don’t allow to doors to slam shut!!
安特衞普皇冠假日酒店坐落於Antwerp District,優越的地理位置使它成為安特衞普一個令人嚮往的住宿選擇。 酒店距離Antwerpen-Zuid僅有1km。在該地區觀光很容易,De Singel Internationale Kunstcampus、Bunker Museum Antwerp和Christus Koning kerk都在酒店附近。從酒店出發可方便前往市內的眾多著名景點,包括The 5 Continents、De vijf werelddelen和Maurice Verbaet Center。浴室內提供24小時熱水,讓您感受到賓至如歸的享受。您可以到酒吧與朋友暢飲聊天度過閑暇時光。如果旅客願意,酒店可以提供滿足需求的客房送餐服務。在享受酒店貼心周到的餐飲服務的同時,也別放棄對周邊美味的探索,Fong Mei、Monkey King和Sips也許是可以讓您找到答案的地方。酒店種類繁多的休閑設施能為每一位下榻於此的您創造多元化的休閑空間,這其中包括桑拿浴室和健身室。酒店配置有會議廳和商務中心,定能滿足您商務活動方面的需求。酒店提供的乾洗服務,讓您的旅途更加方便。
訪訪客2023.05.31
I had a very negative experience with the front desk staff that checked me in this past week. My husband and I booked a stay at this hotel back in April for 4 nights. They sent me an email stating that they weren't able to charge my credit card on the reservation, which made sense because we had forgotten we had just received a new card to replace the expired one. They asked that I look at my account, so they can charge a new card. If I failed to do that in 24 hours, then my booking would be cancelled. Approx 13 hours of receiving that email, I went in and updated the credit card information on the account and sent them an email confirming I did so. When I arrived at this hotel to check in a month later (which was this past week), the front desk staff told me that the reservation was cancelled. I showed them the email that they sent me and the one I had sent to them. I also showed them my original reservation number. They looked into it for a while, but they told me that ultimately the reservation was cancelled so they can't do anything. They were also all booked up on one of the four nights we were supposed to stay there, so they could only check us in for 2 nights (Thurs-Fri). Up to this point, I was confused but I wasn't upset. I understand things can happen, and I was eager to work this out. However, what really pushed me over the edge was the fact that the front desk staff showed no empathy for the situation I was in. I told them that I never received any email that my reservation was cancelled. I even asked if there were any other alternative hotels, as we were traveling from outside the country and did not know the area well. The staff person I was talking to responded with very little attempt at professionalism, and instead told me that we should solve this ”later” as I was holding up the line. I believe her words were along the lines of, ”you should turn around, look at the line.” When I asked her when ”later” would be, she let out a small laugh which was a very confusing response to what I thought was a valid question. This is when I was starting to feel incredulous. I wanted her assistance, but I got rudeness and condescension in return. I tried my best not to raise my voice even though I was getting frustrated, and I told her that I felt I was getting penalized for something that wasn't my fault. Still, there was no attempt to help me with the situation, and I felt like I was being waved away. At the very end of our interaction, the staff person told me that if there is a room that opens up on Sat they would contact me to let me know. I asked how they would contact me on updates (would it be through the hotel phone? My international number? Call, email, or text?) and I received a very frustrated look and a sigh in return, not a helpful response. I am still unsure why she acted this way, when I genuinely wanted to understand how I would be contacted. (And they never actually contacted me... even to tell me they were still all boo
Basic, very unimpressive stay, we arrived late and had a family room. A double + single for my teenage child. They must have given us the worst room in the hotel. The room was dark and dingy, window opened up to a brick wall not far away, and the single bed was placed in a tiny room not much bigger than the single bed. Very claustrophobic. In fact could have been used as a cupboard. My suggestion is to open up the room and remove the wall and move everything around. My child slept with me in the bed. I would not have expected her to sleep in that tiny boxed up area. It just did not feel nice. So all 3 of us slept in the double bed. We didn't have any spare pillows when I requested spares. We didn't have a shower gel either, and the bath towels were so small they didn't even wrap around you I was pretty disappointed and requested to be moved. They moved us the next day. The room had a double bed and a sofa bed. Well, I don't know which was worse. That sofa bed was so hard it was like sleeping on the floor. The breakfast was limited. They best day was Sunday, and we noticed each day that we had less on the buffet as the days went on. The cornflakes were stale. The pancakes miserable. No hot items other than eggs and beans. Just very basic. We chose this hotel because of the parking. However, because we had a big car, we were told it would not fit in the car park. Therefore, the only good thing that was good about this hotel was the location which is close to shops and restaurants and the train station. I did speak to the reception manager the next day and stated my points. She was polite and helpful. Took my points on board. However, I'm not sure if anything will be done about it! For a 4 star hotel and the money we paid per night I would expect more! I don't think I would come back again.
We (couple) took an apartment with separated room, and it was roomy and very quiet. Everything was clean, and almost as important, new (2023). I asked in my reservation for a second duvet for the bed, as my better half is a duvet-hogger, and it was there when we arrived. It was a double width too, so we ended up with lots of duvet on the bed, but as the bed was wide enough, that was no problem. The pillows where a bit high for our taste. There were three to choose, and the thinnest one was just on the line for us, but we slept all right. Bed is confy, with that ”thick mattress with thin mattress on top” concept. Movement from one side to the other travels more that in a full viscoelastic mattress, but less than in a spring one, so it was ok for us. The hotel has two buildings, connected by a first-floor gangway with apartments on the sides. We got an apartment, the number 111, that was in that connection, and it was really quiet, the windows looking to some inside court, rather wide, and I think no neighbouring apartments at all. We went at the time of some big festival in Antwerp, and we heard nothing either from outside or from the neighbours. Only drawback of this particular room is that the bathroom is adapted for wheelchairs, so the shower is covered by just a curtain and with a couple of supports that restrict movement a bit, but that was a minor inconvenience for us. On the plus side, the bathroom was really big. We liked the decoration, and the lighting possibilities too. The oven is a combination microwave-grill, and was clean too, as I say, everything is rather new so that can change with time. All in all, a very good experience.
訪訪客Mooi hotel maar verouderd, zou een opfrisbeurt kunnen gebruiken. Zeer jammer dat er geen trap aanwezig is! Voor mensen met een fobie is dit hotel dus niet aangewezen. Wel waren de medewerkers behulpzaam om ons de escorteren langs de noodtrap. Dit maakt het wel onaangenaam omdat je telkens iemand moet oproepen. Zeer slappe douchestraal in de badkamer, kon mijn haar amper afspoelen. Conclusie: vriendelijke service maar te hoge prijzen.